A retail assistant takes care of the product needs of the customers in a company’s store. Their main duty is to guide the customers in choosing the right products and explaining to them how to use those products. They also suggest buying other similar items. They are the caretakers of the merchandise received and restocked. They ensure to keep the store up-to-date with the best quality products. Their main objective is to provide excellent customer services and support. Retail assistants have the ability to maximize sales through their genuine desire to sell products. Managing the POS is also a critical task. They lucratively describe the merchandise to the buyers and persuade them to buy it from them. They strictly abide by the regulations and follow the company guidelines. Overall, a retail assistant determines the growth of a company by employing selling techniques.
The expected duties to be performed by a Retail Assistant include:
● Providing sales services to customers with the highest level of satisfaction
● Maintenance of store condition and merchandising standards
● Keeping the store fully stocked
● Understanding the needs of customers
● Suggesting Products to meet customers Match
● Warm welcome and greetings to customers
● Managing POS processes
● Taking charge and receiving new shipments
● Keeping information on products updated
● Memorizing product descriptions and features
● Accurately explaining the product to customers
● Following companies guidelines and procedures
The desirable qualifications for a Retail Assistant position are:
● A relevant degree in sales or management
● Having basic administration skills
● Years of experience as a retail assistant in the domain
● Record of achieving sales quotas beyond the threshold
● Understanding of the sales fundamentals and ethics
● Keen focus on customer services
● Proficiency in communication in English
● Friendly, cordial, and empathetic personality
● Display of exceptional interpersonal skills
A Retail Assistant should possess the following key skills:
● Ability to coordinate and work in a team
● Efficiency at speaking in English
● Ability to deal with customer issues
● Patience in listening to customer queries
● A clear head for understanding
● Inbuilt negotiation skills
● Ability to learn quickly
● Ability to persuade the customers
● Ability to initiate conversation
● Ability to use computer software and system effectively
● Decision-making skills
● Ability to work in stressful situations
● Keeping up the product standards
● Memorization of product descriptions and functions
● Understanding the company policies
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