Operations Manager

Position: Operations Manager

Location: Spain, Remote

Experience: 8+Years

Fulltime Employment

Job Responsibilities:

1. Customer Care: Meet defined tasks related to client specifications. Find quick, but effective solutions to issues that occur when the field force is deployed. Listening carefully and working closely with clients to promptly provide 5-star support.


2. Resource Planning & Scheduling: Formulate, organize, and assign the monthly work plan for the field team. Maximize capacity planning by strategically allocating resources to projects based on location, availability, and client needs.


3. Field Recruitment & Network Expansion: Proactively recruit, onboard, and build a reliable network of field service providers, specifically focusing on covering geographic gaps and vacant zones to ensure 100% service coverage.


4. Performance & Plan Compliance Monitoring: Track key performance indicators (KPIs), monitor daily adherence to the monthly schedule, and implement strategies to ensure strict compliance with agreed service level agreements (SLAs).


5. Budget & Cost Management: Control budgets, monitor expenses, and where possible, implement cost-saving initiatives without compromising quality.


6. Compliance & Risk Management: Ensure adherence to legal, regulatory, and safety standards as well as comply with the processes and specifications required by the clients.


7. Process Optimization: Identify bottlenecks and standardize procedures for maximum efficiency. When necessary, improvise solutions for issues that come up during daily operations and field tasks.


8. Reporting: Work closely with EMEA Operations Manager and other team members and IT accounts across Europe.

Key Skills & Competencies Needed:

1. Professional office experience: Able to use Microsoft Office tools effectively and can learn new software (we also use our own custom in-house software both with clients and auditors).


2. Efficiency: Must be able to oversee and enhance operational processes defined by our clients and work to reduce cost of service (COS).


3. Team Leadership: Strong management skills to effectively supervise and support internal teams (RAMs and auditors) with hands-on support (via regular communication) to ensure high quality service for clients. Friendly, team player, supports the “global office” culture.


4. Self-Motivated: This is a “work from home” opportunity. Therefore, all potential candidates must be self-motivated and balanced at managing their time and priorities in order to complete their set tasks before their relative due dates.


5. Language: English and Spanish (both languages spoken and written) is a must. Additional language skills may be considered potentially helpful.


6. Communication Skills: Strong communication and active listening skills with clients, internal staff, and external partners, facilitating collaboration, understanding, and effective problem-solving while adapting to different audiences and professional contexts.

Other Experience:

1. Ability to multi-task, work under pressure and to tight deadlines.


2. Network with customer stakeholders and develop excellent working relationships.

Educational Qualifications:
 

1. Bachelor's or Master's degree in computer science, Information Technology, or related field.

Job Location & Mode of Work: This is a remote position based in Spain

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About Quiktrak:

Our origins trace back to Woodland Hills, California, in 1991 to a tiny 700-square-foot office with a staff of four conducting leased equipment inspections throughout five Western US States. Fast forward through a move to the Pacific Northwest. Quiktrak is positioned as a leading provider of risk management services and technology for the global financial community. Quiktrak remains at the forefront of technology to show why we are the leaders in this industry. We have successfully expanded our global presence, and today, we provide service in 32 countries with more than 2,000 inspectors.