Shift Lead

About Us: 

At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care.

Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact.

We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact.

What We’re Looking For: 

This role is intended to provide leadership support to the direct service team (Practitioners and Care Coordinators) working on Kooth services throughout service hours. This is a non-clinical role which provides operational support to the service team but Shift Leads must be comfortable working in a role that is clinically adjacent. 

How You’ll Make an Impact: 

Main Responsibilities:

• Provide critical support to the direct service team
• Ensure smooth and efficient service delivery across Kooth platforms.

Support Direct Service Team On Shift:

• Act as leaders to the direct service team working on Kooth services.
• Provide guidance and support to the direct service team on Kooth policies and clinical requirements
• Oversee direct service team time punching and meal break adherence
• Advise practitioners on clinical resources to manage risk as appropriate
• Provide support to direct service team members experiencing IT issues that are preventing them from engaging with service users
• Collaborate with Licensed Clinical Professionals (LCPs) to ensure practitioners have access to clinical support as needed while interacting directly with service users
• Collaborate with Service Delivery Operations Leadership to share feedback related to employee performance
• Share feedback recommendations with Service Operations and Clinical leadership
• Document shift needs and key details to inform leadership of day-to-day service flow
• Manage direct service team needs using Slack workflows and update tracking file with relevant details regarding need resolution

Monitor Data and Provide Oversight:

• Confirm practitioner readiness for scheduled coaching sessions
• Oversee service wait times to ensure timely management of service user needs in the drop-in queue
• Ensure compliance with Service Level Agreements (SLAs)
• Monitor surge activity and take appropriate actions to address needs on shift to support overall service delivery
• Update documentation as needed to provide clarity on shift operations and needs

Remain Up To Date on Trainings:

• Engage with practitioner trainings on service processes and clinical guidance to maintain ability to provide highest level guidance to the practitioner team on shift

Other Duties As Assigned:

• Engage with ad hoc projects as assigned to define process and guidance to improve the flow of shift operations. 

What You’ll Bring: 

• Must be able to work the required 25-hour/week schedule: Sunday 9:30 AM–2:00 PM, Monday 6:00 PM–10:30 PM, Wednesday 2:00 PM–10:30 PM, and Thursday 1:30 PM–10:00 PM (Pacific Time)

• Permanently reside within the US 48 contiguous states
• Minimum education: Bachelor’s Degree or commensurate experience
• Experience working with shift operations and schedule management
• Experience working with data visualizations in a dashboarding tool (e.g. Tableau)
• Experience in a start-up environment
• Experience in behavioral health or clinical setting
• Bilingual in English and Spanish (preferred)

What You’ll Get:

Compensation: This role offers an hourly rate of $28-32, based on experience. We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements. Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.

Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including:

• Excellent Medical, Dental, and Vision Coverage
• Long-Term Incentive Plan (LTIP)
• 401(K) Retirement Plan with company match
• Generous Paid Time Off
• Remote-first flexibility and work-from-home support
• Paid parental leave 
• Learning & development opportunities 
• 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve)

Equal Employment Opportunity:

Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Reasonable Accommodations:

Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.

Ready to Join Us?

If you’re ready to make a meaningful impact and be part of a team that values purpose-driven work, apply today. Together, we’re shaping the future of digital mental health care.