Account Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Join us in Canberra ACT, Australia, as an Account Manager in our Sales Division to be part of our ambitious journey transforming one of our key accounts, the Department of Home Affairs in line with their vision and IT strategy!

What You’ll Do | Your day to day will consist of

• Developing and nurturing high-level customer relationships with senior executives, ensuring flawless delivery of offers and sales artefacts for complex product and service solutions.


• Leading strategic conversations with Home Affairs executives, providing proven leadership and mentorship to influence revenue, cost management, and capability development.


• Successfully implementing strategies to achieve billed revenue, profitability, and signing of new business orders, while boosting customer happiness.


• Collaborating with other functional leads and the wider account team to ensure outstanding customer experiences and strict adherence to strategic goals.

• Maintain high sales activity levels to generate an effective opportunity pipeline.


• Work closely with Optus groups to ensure new business is implemented efficiently and customers are satisfied with the process.


• Develop great customer relationships covering all relevant contacts within the customer account.

What You Bring | What makes you perfect for the role?

• Over five years of experience in a corporate business environment or government departments, particularly in customer service, project management, sales or marketing roles.


• Proven experience in business-to-business relationships in the corporate marketplace, with a consultative engagement style.


• Outstanding interpersonal and relationship-building skills, with the ability to effectively communicate at CIO, CFO, and CEO levels.


• Demonstrates excellent verbal and written communication abilities, strong presentation skills, and effective listening capabilities, enabling successful negotiation of high-level sales deals.


• A strong sense of business insight and skill in self-management, planning, and administration.


• Strong abilities in managing activities to plan, and coordinating multiple stakeholders

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.


• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.


• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.


• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.


• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.


• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).


• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity