Administration Coordinator

Administration Coordinator – Memberships

• Work Type: Full Time - Fixed Term Contract: 20/07/2026 to 06/08/2027


• Location: Melbourne Office. Minimum 2 days per week in the office, with anchor day being Thursday.


• Applications Close: Wednesday 15th July

CPA Australia is seeking a highly organised and detail-oriented Administration Coordinator to join our Member Administration team.

Reporting to the Manager, Member Administration, this is a high-volume administrative role focused on the accurate and timely processing of member related applications including member record updates, resignations, setting up enrolment, and work experience assessments for CPA status. This role also includes the management of shared inboxes, case queue and processing incoming and returned mail.

Please note: This is primarily an administration role with no phone-based customer service responsibilities.

Key Responsibilities

• Manage shared inboxes, case queue and process member requests within service level agreements.


• Update member records, including personal details and merging of records.


• Process member resignations.


• Set up enrolment for Migration purposes.


• Assess work experience requirement applications.


• Coordinate incoming and returned mail.


• Maintain accurate member records and document all interactions.


• Support reporting, process improvements, and system testing activities.


• Assist with maintaining process documentation and training materials.

About You

• Minimum 2 years' experience in a high-volume administration or customer service environment.


• Exceptional attention to detail and ability to accurately assess applications against set criteria.


• Strong organisational skills with the ability to manage competing priorities.


• Excellent written communication skills.


• Experience working with CRM systems and Microsoft Office applications.


• Degree qualification in Business or a related discipline is desirable.

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.

• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.


• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).


• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.


• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.


• Career growth – Take advantage of learning and professional development opportunities.


• Global mindset – Be part of a truly international organisation with over 20 offices around the world.


• Incentives that reward you – Participate in our annual incentive scheme.


• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us: 

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes. 

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members. 

How do I Apply?

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers