Analytics Manager

POSITION SUMMARY

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.


• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.


• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.


• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.


• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.


• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.


• Assist with training of new associates as necessary on revenue management tools.


• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.


• Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.


• Speak with others using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.


• Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time.


• Perform other reasonable job duties as requested.

What we ask of you

• A genuinely warm & welcoming demeanor


• Personable communication skills


• Energising motivation - its infectious - no job is too big or too small


• A passion for the industry, a want to be the best in service


• Experience within a similar role preferred however not necessary


• Full Australian Working Rights

Perks, Rewards, Motivations

• Team-spirited co-workers


• Encouraging leadership


• Discounted room rates on hotels worldwide


• Discount on food and beverages at participating Marriott International hotels worldwide


• Recognition programs to keep you motivated


• Wellbeing & mindfulness programs to ensure you stay healthy

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None