Assessing Coordinator

At Suncorp, we’re passionate about delivering brilliant service and supporting our customers when they need us most. We’re looking for an enthusiastic and motivated Assessing Coordinator to join our team, someone who can manage complex workflows, build strong stakeholder relationships, and contribute to a seamless claims process.

As an Assessing Coordinator, you'll be accountable for managing the assessing workflow from claim lodgement through to vehicle repair. You'll be the key support contact for Assessors, Repairers, Tow Providers, and Customers delivering exceptional service at every step of the journey. Your coordination helps reduce delays and gives customers peace of mind in a challenging time.

What you’ll do:

• Deliver professional and empathetic service to customers, assessors, repairers, and stakeholders
• Coordinate assessment bookings and manage workflows from lodgement through to repair
• Allocate assessments based on claim complexity, customer needs, and assessor availability
• Maintain accurate and up-to-date information in the Claim Centre system
• Identify and escalate risks, sensitive claims, or potential fraudulent activity
• Support assessors with administrative tasks and provide on-site assistance at Motor Hubs
• Respond to customer queries, complaints, and requests within agreed timeframes
• Collaborate with internal teams and external partners to drive efficient claim outcomes
• Share performance updates, customer insights, and process improvement ideas with your leader

What you’ll bring:

• Proven experience in customer service roles
• Knowledge of general insurance and/or claims is desired 
• Strong customer service mindset with empathy and care
• Excellent verbal and written communication skills
• Ability to build trusted relationships with internal and external stakeholders
• High attention to detail and strong analytical skills
• Resilient and proactive approach to problem-solving
• Comfortable working in a fast-paced, flexible environment

Why You'll Love Working at Suncorp: 

Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.

Here's what we offer:

• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• A strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
• Reward and recognition programs
• Ongoing learning, career development and internal progression opportunities
• Join one of Australia's most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs

Please note: Benefits may vary depending on role, level and location.

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.