Highly engaged team 

Retail Assistant Store Manager

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

About the Role:

As our Retail Assistant Store Manager for Eastern Creek Quarters location, you will support the Retail Store Manager in guiding and mentoring our Chocolate Ambassadors by:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.

• Delegating, coaching and leading employees on their daily operations, service and collaboration

• Assisting with roster and budget management

• Leading from the front with passion and expertise with customers on product knowledge and preparation

• Deploy visual merchandising strategies and promotional changes

• Assisting in developing and leading the team to future successes

What we would like you to bring:

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion

• Previous Barista experience desirable

• An ability to grow your local community and drive return sales and loyalty

• Strong time management skills, ability to work effectively and independently with deadlines.

• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors