Associate Watch Advisor

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

As an Ambassador of A. Lange & Söhne, both inside and outside the boutique, the mission of the Watch Advisors to provide an exceptional customer experience. This role offers the exciting opportunity to be part of our brand-new 3 story boutique, where you will play a key role in introducing A. Lange & Söhne’s legacy of precision and luxury to a new clientele. With the thrill of opening a fresh, exclusive space, you’ll work alongside a passionate team to create an unforgettable client experience. You will utilize innovative retail tools (iCM), craft tailored sales strategies, and guide customers through a personalized journey, all while meeting and exceeding sales targets and upholding the renowned craftsmanship of the brand.

KEY RESPONSIBILITIES

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.

• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.

• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.

• consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.

• provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.

• lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.

• Able to Negotiate and handle objections with ease.

• Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.

• Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.

• Have a creative forward-thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.  

• Internal and external professional communication proficiency via telephone, email, and SMS messaging.

• Maintaining a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning

• strong CRM background with ability to analyze client data to generate sales. 

• Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.

• Appropriately resolve client issues/concerns and escalate as needed to Management.

• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

• Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.

• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies. 

• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience.

• 3+ years of prior work experience in timepiece related field.

• Exhibits critical thinking skills and is strong in solution oriented.

• Availability and flexibility to work to the changing of Boutique schedule.

• Strong verbal, written and organizational skills.

• Proficiency with MS Office, Excel software required –

• Secondary language is a plus.

YOUR JOURNEY WITH US:

• Firstly, you will speak with HR to get to know YOU and give you a preview of the team dynamics and company culture

• Subsequently, you will be meeting with the Flagship Manager, and Country Manager to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position

• Finally, you could have the chance to meet with some of the Maison’s Key Leaders