AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane

Requirements

Key Technical Skills:

· Amazon Connect architecture, configuration and platform administration

· Contact Flows, routing strategies, queues, profiles and customer journeys

· Amazon Lex bot integration and conversational AI design

· Connect APIs, Lambda integrations and event-driven architectures

· Contact Trace Records (CTR), Kinesis streaming and analytics integrations

· Amazon Connect security, SAML/SSO and identity integration patterns

· Workforce Management, Quality Management and Contact Lens capabilities

· Connect platform troubleshooting, operational support and service optimisation

· Infrastructure as Code and DevOps adoption for Amazon Connect configuration management

Technical Lead Behaviours

· Provides authoritative technical leadership for the Amazon Connect platform

· Drives solution design alignment

· Owns technical delivery outcomes and platform quality standards

· Helps inform decisions balancing business and technical requirements

· Coaches and mentors engineers to build long-term Amazon Connect capability

· Proactively identifies design, delivery and operational risks

· Collaborates effectively across AWS, vendors and internal stakeholders

· Leads platform simplification and automation outcomes

· Promotes operational excellence, resiliency and customer experience outcomes