Business Service Centre Customer Service Officer

Business Service Centre Customer Service Officer  

• Permanent part time position | Customer Service Reception Officer


• Box Hill Hospital | Opportunity to work across Eastern Health sites 


• Provide vital support across major hospital sites   

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.  

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

 This statement aligns with our promise to our communities, patients, consumers, and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

An opportunity exists for a Casual Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors across multiple sites. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting and the flexibility to work across day, afternoon and evening shifts at multiple sites. 

As the first point of contact at the main reception desks, the Business Service Centre delivers 24/7 face-to-face, telephone, email support to internal and external stakeholders, as well as supporting emergency code procedures. The team plays a critical role in maintaining a warm and welcoming environment for patients, visitors, and staff while also overseeing key administrative systems and providing help desk support. 

You’ll be part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults, and performing a range of administrative duties. 

This part time position is based at our Box Hill Hospital site with opportunities to work additional shifts at  Angliss, Maroondah Hospitals.

This position is for 45 hours a fortnight over a rotating roster for the following shifts: 

Week 1

Monday: 7am – 3pm

Tuesday: 7am – 3pm

Thursday: 7am – 3pm

Friday: 7am – 3pm

Week 2 

Monday: 7am – 3pm

Tuesday: 7am – 3pm 

About you

To be successful in this role you will possess:   

• Outstanding customer service skills


• The ability to work collaboratively within a diverse team 


• Strong computer and administrative skills 


• A proactive attitude and willingness to learn 


• Excellent communication and organisational skills 


• A reliable work ethic and high level of professionalism


• An interest in healthcare — previous experience in a health environment is desirable but not essential 

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

Those that are offered and/or start between January and April do not require an up to date vaccination for Influenza to progress providing they are aware of its requirement later in the year. Those that are offered and/or start between May and December require the up to date Influenza vaccination prior to offer.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here:

• Mentor and Shadowing program


• Access to discovery days across our 50 sites


• Study and professional development leave


• Friendly & supportive teams


• Commitment to Diversity, Equity and Inclusion


• Fitness Passport for work-life balance


• Employee Assistance program accessible for you and your loved ones


• Salary packaging options and an employee benefits scheme


• Access to Private Health Insurance offers


• Digital upskilling, such as excel and Power-Bi training


• Cafes at all of our Hospitals  

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.


• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.


• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.


• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.


• Advertising may end before the closing date.


• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the position description link

Contact Person: Jody King

Contact Number: 03 9975 6100

Contact Email: [email protected]

Job Posting End Date: 15/09/2026

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process!

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day