Business Support Officer

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of the role

QFD corporate and business services leads the department’s strategic framework and vision, driving performance and providing the tools and systems for frontline service delivery, staff and volunteers and works closely with other public safety agencies to ensure the planning and policy enhances the capability of its people, services, technologies and equipment to ensure they are contemporary, agile and able to meet the service delivery needs of Queensland communities.

The Business Support Officer, will be a key member of the team providing efficient, effective and confidential administrative support to meet the functions of the business unit. You will support staff, set priorities and monitor workflows to undertake work across a broad range of service delivery activities. You will assist staff through the provision and coordination of human resource and finance administration, information management, documentation control, diary management and/or secretariat duties, as required, including monitoring for compliance for the successful delivery of activities to meet work area objectives.

Key requirements

Highly desirable requirements

• Government purchasing (Level 1).


• Knowledge or experience in the use of human resource, finance systems (i.e. SAP / Aurion) and document management systems and reporting.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Provide high level administrative support, including assisting in the preparation, review and coordination of correspondence, reports, minutes and other materials, in accordance with the departmental requirements and style guides.


• Assist with the administrative tasks for the processing of work unit records, human resource and finance administration activities, ensuring compliance with department policy and procedures.


• Utilise departmental systems/databases to create, update, review and report on business activities, resolve issues or provide recommendation for improvement to ensure effective maintenance of records and access to information.


• Coordinate and organise meetings, training courses, workshops, travel and accommodation itineraries, including catering, and ensure accurate information is provided to assist with planning and scheduling.


• Liaise and maintain positive working relationships with internal and external stakeholders at all levels, including members of the public to support key processes, procedures and delivery of unit outcomes.


• Undertake general office duties, mail distribution, filing, diary control and maintenance of office equipment and asset records to ensure the effective management of the office.


• Contribute to the development, maintenance, training and advice of administrative processes, procedures and use of systems to ensure compliance and the provision of quality support services to the work area.


• Contribute to a cohesive team environment by sharing information, supporting and assisting colleagues in a proactive manner.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation


• Makes insightful decisions

Results

• Builds enduring relationships


• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces


• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD core values:

• Respect


• Integrity


• Trust


• Courage


• Loyalty