Business Support Officer

Business Support Officer

• Be the engine behind digital services that help people access justice.


• Clerk Grade 3/4,  Salary range $84,659 - 92,791pa


• Temporary Full-time up to June 2027 (with the possibility of extension or ongoing conversion)


• Location: Parramatta

About Legal Aid NSW

We stand beside people when they need it most.

At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.

Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the Role

Join the LawAccess NSW team at Legal Aid NSW and use your admin and digital skills to support projects that help people access important legal information and services. In this hands-on role, you’ll provide day-to-day support to project managers and the team - managing enquiries, updating online content, and helping keep projects and operations running smoothly. It’s a great opportunity for someone organised, adaptable and keen to contribute to meaningful work that makes a real difference.

About You

You’re someone who gets things done without needing constant direction, but also enjoys being part of a team. You are naturally curious, like to learn new things, and are not afraid to jump in and figure things out. You enjoy solving problems and thinking about how things could work better, especially when it comes to improving processes or the customer experience. You’re comfortable speaking with a range of people, stay organised, and take pride in doing your work well.

You Belong Here

Here, every role has purpose.

Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW.

We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our:

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Essential Requirements

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles)


• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check

Download the Role Description to explore the role in-depth.

We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.

Apply Now!

Closing Date: Tuesday 7 July 2026 at 11.59pm

Your application is your chance to show why you’re a strong match for this role.

Please provide:

• A current resume (up to 5 pages)


• A cover letter (up to 2 pages) addressing two target questions:

Targeted Question 1:

Tell us about your experience using digital tools and systems. How have you used these to improve efficiency, manage workflows, or support your team’s work?

Targeted Question 2:

Describe a time you supported or improved a business process or project. What was your approach, and how did you ensure tasks were delivered accurately and on time?

You must clearly label your responses to each Target Question, for example, by using headings such as Target Question 1 and Target Question 2. Cover Letters that do not clearly label responses may be considered as not having addressed the Target Questions.    

We’re here to help

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.

For accessibility support or recruitment adjustments, please contact Paige Gill at [email protected] and (02) 9219 5522.

For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW.

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.

For role specific enquiries, contact Stephanie Kerr, Service Development Manager at [email protected] or (02) 8833 3112

For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9347 or via [email protected].

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

For guidance on preparing for interviews , explore the NSW Public Sector’s interactive Capability Application Tool.

Connect with us on LinkedIn, Facebook and Instagram.

We look forward to receiving your application!