Capability Consultant

What will your day look like?

• Manage
  and develop customer relationships and perceptions to achieve mutual
  goals.
  
• Product
  design and gap analysis to standard product functionality.
  
• Liaise
  with onshore and offshore development teams to deliver robust solutions on
  time.
  
• Demonstrate
  the ability to plan, prioritize and organize your time, project schedules
  and multiple project activities.
  
• Serve
  as a bridge between stakeholders in business and technology. Collaborate
  with stakeholders to analyse and validate business requirements
  
• Communicate
  concepts to both technical and non -technical stakeholders
  
• Participate
  in user meetings to gain understanding of customers’ processes,
  requirements, and issues to offer solutions and continuous enhancements
  
• Participate
  and understand all the project phases
  (Planning/Designing, Development/Configuration, System Test,
  Integration, Functionality Testing and UAT, Deployment, Post -go live
  support/Hypercare) in an agile SaaS environment
  
• Drive
  and/or participate in the requirements confirmation discussions /
  requirements gathering workshops
  
• Run
  workshops with stakeholders and leaders to analyse and design solutions
  for associated business processes and applications.  Handle gaps
  detected during prototyping.
  
• Work
  with the business to design or evaluate a breakdown of businesses
  processes to identify and link functional and non -functional requirements.
  
• Collect
  information, analyse requirements and solve problems, providing technical
  and operational support.
  
• Manage
  and engage stakeholders including customers and vendors.  Build
  relationships, networks, vendor contracts, etc.
  
• Perform
  fit -gap analysis as needed: Analyse and assess the feasibility of
  stakeholder requirements, impacts and gaps in the standard delivered
  functionalities of SAP SuccessFactors and extended applications (including
  ServiceNow).
  
• Configure
  and implement SuccessFactors prototypes to meet business requirements, and
  participate in overall configuration management
  
• Participate
  in the accurate updating of Configuration Workbooks
  
• Perform
  unit testing and drive and/or participate in User Acceptance Testing and
  System Integration Testing as needed.  Participate in defect
  management of issues identified
  
• Conduct
  system walkthroughs / demos to explain the current configuration
  functionalities of each iteration 
  
• Participate
  in the data conversion
  process (extraction -transformation -loading) as applicable
  
• Assist
  with cutover planning and execution
  
• Responsible
  for the knowledge transfer of business implications and detailed
  requirements to the application developer(s), project manager(s) including
  status reporting as required.
  
• Provide
  post go -live support and application maintenance support
  
• Take
  active responsibility for agreeing on Resolution dates and resolving open
  queries
  
• Participate
  in identifying areas for improvement / best practices
  
• Identify
  and analyse risks and issues for the program or project portfolio in
  conjunction with project managers.
  

Client Relationship Development
and Management

• Build
  long -term relationships with key stakeholders
  
• Managing
  stakeholder relationships and communications at all stages of the project.
  
• Continuously
  support the development of our service offering and value proposition for
  the T&C Technology team.
  
• Collaborate
  with Subject Matter Experts across the business to extract required
  knowledge
  

Must Have:

• Extensive
  Implementation / Support experience in SAP SuccessFactors Employee
  Central, Talent Management and Development.
  
• Extensive
  Data experience in SAP SF and HR IT, People Operations.
  
• Good
  working knowledge of ServiceNow HR Service Delivery Module and Employee
  Centre
  
• Moderate
  experience as a Human Resource business user, or another HR role.
  
• At
  least 3 implementations of SAP SuccessFactors working as a Talent
  Management (Performance and goals, Succession and Learning and
  Development) lead functional consultant.
  
• Understanding
  of the unified SuccessFactors solution and the touch points with other SF
  modules (e.g. Learning, Talent, Recruiting etc.).
  
• Experience
  in all aspects of SuccessFactors HCM implementation/Continuous Improvement
  including requirements gathering, fit or gap analysis, functional design
  development, user acceptance testing, training and deployment activities
  
• Experience
  on working with stakeholders on requirements and business process
  definition, Software Development/Systems Integration and Application
  Support
  
• Ability
  to document and present solutions using various methods (people facing,
  presentations, and demos)
  
• Knowledge
  of HR business process design and development 
  
• Previous
  consulting experience working with global companies / Exposure to Internal
  project work
  
• Good
  analytical skills to help our stakeholders to find best solutions for
  their business requirements
  
• Good
  interpersonal skills, including strong verbal and written communication
  
• Able
  to work under pressure without any supervision, and a good team player
  
• Proven
  ability to work creatively and analytically in a problem -solving
  environment.
  
• Excellent
  leadership and interpersonal skills.
  
• Planning
  and coordinating of own and/or team's work activities to meet commitments
  and quality expectations.
  
• Strong
  communication skills (speaking, writing, listening) 
  
• Excellent
  presentation, communication and negotiation skills 
  
• Good
  knowledge of HCM concepts and HR processes
  

• Employee
  experience mindset and human centred design principles
  

Here’s what you’ll need:

Experience, Expertise and
Certification/s:

• SAP
  SuccessFactors Talent Management module
  
• SAP
  SuccessFactors Succession and Learning and Development
  
• SAP
  SuccessFactors Employee Central module a plus
  
• Clear
  understanding of the data elements and structures underlying