Care Coordinator - Hospital In The Home

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health.
 
Core to the Amplar Health strategy is substantial growth in our hospital substitution, hospital avoidance and clinical home care delivery. We are an ambitious organisation with the vision of becoming Australia’s leading Hospital in the Home service provider.

Your Opportunity

Looking to join a team coordinating care and services to support patients in their own home? We have both part time opportunities available to work within the Hospital In The Home (HITH) program.

In this virtual role, you’ll sit at the centre of the care journey, connecting patients, families, and providers to ensure care is coordinated, timely, and genuinely patient-centred.

Key Responsibilities

•    Conducting clients initial phone assessment, care planning and goal setting
•    Coordination of in-home services to support clients receiving care at home
•    Manage escalations and provide support for our frontline nurses in the community
•    Managing consumer care throughout the consumer journey (on-boarding, triaging referrals, initial care planning within scope of practice, care plan review and discharge)
•    Provision of telephone support, education and advice 
•    Discharge planning including referrals to long term services
•    Monitor patient progress, identify risks, and escalate concerns appropriately
•    Collaborate with multidisciplinary teams to ensure continuity of care
•    Maintain accurate clinical documentation and reporting in line with standards

You will be rostered across 7-days working between 7am and 9pm – the shifts are 7am to 3pm, 10am to 6pm, 12pm to 8pm .We offer flexible working options with the ability to work from home in Australia. You will be rostered to work 1 weekend shift a fortnight from home.

About you

•    Registered Nurse with current unrestricted AHPRA registration 
•    Experience working in an acute setting (community/hospital)
•    Strong understanding of care coordination, case management, or complex care (highly desirable)
•    Digital proficiency and ability to work virtually from anywhere in Australia
•    Excellent communication and relationship-building skills
•    Confident working independently while collaborating within a multidisciplinary team
•    Highly organised with strong clinical judgment and problem-solving skill

Perks of the job;

•    Up to 6 weeks paid annual leave to enjoy well deserved breaks
•    Access to Amplar Health Online Doctor- virtual GP consults for free
•    24/7 Employee Health Support Line – extended to families
•    14 weeks paid parental leave to be there when it matters most
•    Subsidised health insurance for you and your loved ones
•    Discounted ACN membership fees and access to CPD and online courses
•    Career development opportunities across Amplar/Medibank business

What’s next?

If you have the skills and experience we are looking for we will be in contact. Interviews will be commencing shortly