Case Assistant, Case Management & Remediation

• Full time continuing opportunity (hybrid)

• Grow your professional capability through exposure to case management, remediation, and strategic compliance work

• Base Salary $103,185 - $111,237 + 17% superannuation

About the opportunity

The new Case Management and Remediation team, within Workplace Relations and Compliance, is dedicated to supporting the University in meeting its compliance obligations. The team contributes to the University’s compliance objectives by driving the investigation and resolution of claims and enquiries, including pay outcomes. The team also has a key role in continuous improvement and the development of the University’s capabilities and understanding of workplace compliance, across all faculties and business areas, ensuring correct and consistent application of University‘s policies and procedures, industrial agreements and legislative requirements.

The Case Assistant, Case Management & Remediation, provides high-quality administrative support to the Case Management & Remediation team, ensuring efficient operations and compliance with university standards. This role involves managing communications, maintaining accurate records, coordinating reporting, and supporting case investigations in a sensitive and professional manner. The position requires strong organisational skills, attention to detail, and the ability to build collaborative relationships with internal stakeholders while contributing to workplace compliance initiatives and small projects.

Your key responsibilities will be to:

• provide efficient administrative support to the Case Management & Remediation team

• manage inbox, triage enquiries, and ensure timely responses

• maintain accurate records and trackers for reporting

• assist with case investigations and gather information from stakeholders

• prepare data and reports to support decision-making

• build strong relationships and contribute to compliance initiatives and small projects.

About you

• strong administration and organisational skills with attention to detail

• excellent communication and relationship-building abilities

• ability to manage multiple tasks and meet `

• proficient in Microsoft Office and comfortable with data reporting

• knowledge of compliance and regulatory frameworks (desirable)

• works independently and collaboratively, using sound judgment and exercising confidentiality.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Toby Berryman, Recruitment Operations, by email at [email protected] .

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

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