Change and Training Lead

Change and Training Lead

• $152,556.00 per annum + 12% superannuation


• Full time, fixed term opportunity (Until 30/06/2027)


• Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

The Change and Training Lead will play a key role within our Claims System Modernisation Initiative (CSMI) which will deliver a key action in WorkSafe’s strategy, the replacement of claims management and premium legacy technology systems with a new customer relationship management system (CRM) for the scheme.

The Change and Training Lead is responsible for leading the delivery of change management and learning strategies to support a large-scale technology transformation across WorkSafe, its delivery partners, and key external stakeholders.

The role leads, empowers and supports a multidisciplinary team within a matrix delivery environment to ensure optimised delivery of change and training outcomes aligned to the needs of the CSMI. It ensures that people impacts are understood and effectively managed, enabling end users to transition confidently to new systems and ways of working.

Working in partnership with key internal and external business leaders, the role drives clear communication, builds organisational capability, and supports consistent adoption across the scheme, contributing to sustainable outcomes and improved performance.

Key accountabilities:

• Lead the creation and execution of key change management strategies and plans including training approaches across a significant technology transformation program of work.


• Lead, empower and support a multidisciplinary team within a matrix delivery environment to ensure optimised delivery of change and training outcomes aligned to the needs of the CSMI.


• Lead Change Impact Assessments with key internal and external stakeholders to inform strategies and planning. Document change impact assessment outcomes, to determine the scale of change and associated business readiness activities, including training and engagement required for successful change.


• Develop and execute fit-for-purpose change activities and artefacts, including: case for change, stakeholder analysis, training needs analysis, communications plan, business readiness assessment, training plan, transition plan, and change effectiveness measurement for significant programs and large projects.


• Initiate and lead engagement with sponsors and senior Business Unit leaders to identify and mitigate potential people risks for change.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will be an experienced change and training professional whose strengths include your interpersonal and relationship building skills across diverse stakeholder groups and ability to engage with, lead and influence senior and executive level stakeholders and multi-disciplinary team members within a complex environment to deliver effective organisational change outcomes.

Additionally you will possess the following skills and experience:

• Significant demonstrated experience and success in leading and implementing large scale business change transformation programs.


• Impact transformation change and training programs and projects within a complex environment, delivering on organisational objectives and building employee commitment and adoption through fit-for-purpose change plans.


• Experienced leader across change and training resources, coordinating effort across streams in a complex program environment.


• Experienced in the development and implementation of change strategies and plans that address program objectives, utilising considerable industry knowledge and best practice change methodology.


• Experience applying change models and tools in complex organisations, combined with strong analytical, critical thinking, research and problem-solving skills.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm, Tuesday 28th July 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email [email protected]