Change Delivery Manager

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of the role

Psychological and Support Services (PaSS) facilitates a holistic approach to the management of the psychological, emotional and spiritual health and wellbeing of QFD members. As part of the Psychological and Support Services, the Fire and Emergency Support Services Network (FESSN) team works collaboratively with other statewide stakeholders to deliver specialised prevention and intervention services to enable a well-being focused culture and delivering positive mental health outcomes to all staff and volunteers. 

Reporting to the Director, Safety, Wellbeing and Psychological Services with functional responsibility to the Executive Manager you will lead and manage the Psychological Support Review Implementation (PSRI) project to implement the recommendations of the QFD Service Support Model Review. You will be responsible for leading project and change management for systems, processes and people to establish a contemporary model of support and drive program outcomes through effective people management, high level stakeholder engagement and support for members to ensure effective implementation.

Key requirements

Highly desirable requirements

• Relevant experience and/or qualifications in project management and/or change management.


• Experience implementing recommendations from external reviews, audits or inquiries, and leading change and translation of these recommendations in a complex environment.


• Relevant tertiary qualifications in health, public policy, social sciences or a related discipline or equivalent experience (eg. Organisational psychology).

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:
    

• Provide leadership and manage the delivery of the PSRI project in alignment with QFD project and organisational change methodologies and governance frameworks.


• Provide independent strategic change management advice, communication strategies, submissions, briefs and transition plans to foster effective stakeholder engagement and deliver quality outcomes within defined project timetable.


• Develop project plans and apply appropriate project management techniques, methodologies and tools, including benefits realization, governance, risk and issue management, to ensure quality project outcomes are delivered.


• Ensure best practice project management discipline is applied, including risk management, and/or evaluate options to resolve issues and mitigate risks to support the implementation of quality initiatives and outcomes.


• Develop and maintain strong working relationships and partnerships with internal and external stakeholders to provide strategic input and advice in facilitating the planning, evaluation and project delivery to ensure business objectives are achieved.


• Demonstrate exceptional communication and interpersonal skills to promote and deliver the successful adoption of change within QFD and foster relationships through lessons learned, feedback mechanisms and management of expectations.


• Manage risks and issues identification, assessment and mitigation activities by evaluating options to mitigate risks and resolve issues to support the implementation of quality initiatives and outcomes.


• Represent the project at internal forums, meetings and committees to provide advice and promote opportunities for achieving quality service and project delivery outcomes.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)

Vision

• Leads strategically


• Leads change in complex environments

Results

• Builds enduring relationships


• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces


• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect


• Integrity


• Trust   


• Courage


• Loyalty