Chief Product Owner CRM

Join Us as Chief Product Owner - CRM

What’s the role? 

Institutional Banking | Data, Digital & AI

Westpac Institutional Bank is investing in a next-generation CRM platform to transform how we manage and grow relationships with corporate and institutional clients. We are seeking a Chief Product Owner – CRM to define and lead this critical capability at the intersection of data, digital, and AI.

Reporting to the GM, Data, Digital & AI, this role owns the end-to-end vision, strategy, and delivery of an enterprise CRM that becomes the system of engagement for bankers and a foundational asset for client insight, growth, and risk management.

Key Responsibilities: 

• Define and execute the CRM product strategy and roadmap for relationship-managed clients 


• Lead end-to-end delivery of a scalable, AI-ready CRM platform 


• Create a single, trusted view of client—driving data quality, governance, and integration across core systems 


• Embed actionable insights and next-best actions directly into banker workflows 


• Drive adoption and behavioural change across frontline teams 


• Partner across business, risk, compliance, and technology to deliver secure, compliant, and high-impact outcomes 


• Manage key technology vendors and platform partners

What do I need? 

• Proven experience leading CRM or complex data/digital products in a regulated environment 


• Deep understanding of institutional banking / corporate client lifecycle 


• Strong product ownership capability—strategy, prioritisation, and execution at scale 


• Experience delivering large transformation programs (agile environments) 


• Expertise in data platforms, governance, and client data management 


• Strong stakeholder leadership with the ability to influence at executive level 


• Exposure to AI-enabled use cases and embedding insights into workflows

Create your future today 

To get started, simply click on the APPLY or APPLY NOW button 

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