Claims Administrator

The Company

Our client is seeking a Claims Administrator to support residential and commercial repair projects across multiple Australian states and territories.

With a strong reputation for quality workmanship and customer service, this business is committed to delivering high-quality repairs and a seamless experience throughout the insurance claims process to WA customers.

The Role

An opportunity has become available for a Claims Administrator to play a key role in coordinating communication between insurers, policyholders, and trades.

This position will support the end-to-end administration of claims, ensuring projects remain on track, communication is timely, documentation is accurate and compliant, and all stakeholders are kept informed.

Key responsibilities include:

• Setting up new claims in the project management system and tracking progress from initial report through to final invoicing
• Acting as a primary point of contact for insurers, loss adjusters, and policyholders, while providing regular updates
• Collating and uploading site photos, reports, and scopes of work to insurer portals
• Supporting Supervisors with trade scheduling and maintaining subcontractor compliance documentation
• Preparing and issuing progress claims, managing variations, and ensuring invoicing aligns with agreed insurer rates

Your Profile

You will thrive in a fast-paced environment and bring a strong customer-first mindset. You will be organised, detail-oriented, and confident managing multiple stakeholders.

To be successful, you will ideally have:

• Previous experience in insurance building, restoration, or construction administration
• Experience using project management systems such as Prime, End Data, insurer portals, or the ability to learn new systems quickly
• Excellent written and verbal communication skills, including a professional phone manner
• The ability to communicate clearly and empathetically with a wide range of stakeholders, including distressed or vulnerable customers
• Strong attention to detail, with the ability to identify discrepancies early in scopes of work or compliance documents
• Proven ability to manage a high volume of active files and competing priorities
• Confidence handling a high volume of inbound and outbound calls, including supporting other teams with overflow calls when required
• Availability and flexibility to provide team coverage when needed

If this sounds like you and the next step in your administrative career - please apply today!

Reference Number: (60090-0013440009)

This is an on-site position.

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