Claims Advisor

SA CTP Claims Advisor – Personal Injury Management

Adelaide | Full-time | Hybrid

Help South Australians get back on their feet — and do work that genuinely matters.
At AAMI, we’re here for customers when life takes an unexpected turn. We make it easier, we keep things moving, and we do it with warm, uncomplicated service. 

We’re looking for a proactive Claims Advisor to take ownership of a portfolio of SA CTP personal injury claims, driving fair outcomes with empathy, confidence, and great judgement.

If you love solving problems, thrive on variety, and want a role where you can make decisions, influence outcomes, and support people through big moments, you’ll fit right in.

What you’ll be doing (and why it’s awesome)

• You’ll manage claims end‑to‑end, from lodgement to resolution, balancing customer care with smart, compliant decision-making. 
• Own your portfolio of complex personal injury claims and drive timely, cost‑effective outcomes. 
• Make things happen: negotiate outcomes with claimants, solicitors, and service providers across pre‑proceedings and litigated matters. 
• Use your judgement: review medical, financial, investigative and rehab information to keep claims moving and manage exposure. 
• Collaborate with specialists (Injury Management, Technical, Fraud/Investigations, Recoveries and others) to build strong claim strategies. 
• Work with authority: make timely decisions within your delegation and back them with evidence. 
• Stay ahead: keep files tight, proactive, and on-track with legislative timeframes and quality standards. 
• Help shape better ways of working by spotting process improvements and sharing what works.

You’ll thrive here if you…

• Have experience in personal injury claims (CTP, Workers Comp, liability, or similar).
• Communicate clearly and confidently — and can negotiate without losing the human touch.
• Think analytically, manage detail well, and can prioritise competing deadlines.
• Bring empathy, resilience, and professionalism to every interaction.
• Have (or are working towards) Cert IV in Personal Injury Management (desirable).

What’s in it for you

• We back our people with benefits that make the job work for real life:
• Competitive salary + performance incentives
• Hybrid working (home + office)
• Laptop provided
• Discounts at 400+ retailers + Suncorp product discounts
• Learning, development + study support
• Wellbeing programs + discounted health insurance/gym options
• Paid parental leave (up to 20 weeks for primary carers)

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.