Primary Details

Please see more information about QBE careers here Careers

• Location: Parramatta

• Permanent, full-time position

The opportunity

We currently have an exciting opportunity for customer focused individuals to join our Arthur J Gallagher Motor Claims team.

You will ideally have motor claims experience although if you have exceptional customer service experience and are keen to learn a new industry this could also be the opportunity for you!

At QBE it’s not just what we do, but how we do it – we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.

About QBE 

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBE DNA and company values

• Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, agents, organisations, and partnerships

• Ensure claims are correctly lodged and positioned for efficient and effective resolution

• Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome

• Deliver high quality customer service and develop a good working relationship with all customers and service providers

• Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively

• Enhance and develop your own technical expertise with support and participate in professional development and training where require

About you

To be successful in this role, you will have:

• Previous experience in customer service, administration and/or call centre role

• An understanding of general insurance in motor and previous experience within insurance claims is highly advantageous although not mandatory

• Strong customer service skills with a highly empathetic approach

• A passion for making a difference and helping people in their time of need

• An engaging and courteous phone manner with the ability to type and talk concurrently

• Ability to handle multiple and competing tasks to meet customer needs

• Excellent organisational skills with the ability to critically assess and analyse tasks

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Apply now and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] 

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.