Claims Specialist

Claims Specialist

• $137,963 per annum + 12% superannuation


• Full time, ongoing


• Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

The Claims Specialist will work within the Delivery Operations division of WorkSafe’s Return to Work Victoria business unit. The Delivery Operations division has a focus on achieving improved performance outcomes for injured workers on the Scheme, aiming to improve the rate of early, sustainable and safe return to work as well as quality of service to both injured workers and employers.

The role’s main purpose is to provide technical expertise to Agents focussing on entitlements, return to work and quality decision making. This role will be primarily responsible for overseeing and improving the performance at the second entitlement review period (130 week). This role will be expected to be flexible in supporting these and other projects within the branch and division, dependent on business priorities.

Key accountabilities:

• Provides leadership in the technical application of the Act and it’s interpretation to Agents


• Assist with the development of agent training and provide technical expertise to the training branch in delivering the training


• Make recommendations for improvement to processes or policy identified through data and maintain data management systems.


• Recommends strategic directions for area of responsibility and consider wider agency implications when making decisions.


• Contribute to the broader activities such as cross-team and cross-divisional activities and back up of other branch members as required

Please ensure you review the Position Description  here for additional information on accountabilities for this role.

About you

You enjoy working to make a difference as a Claims professional with demonstrated experience in second entitlement. Your communication and organisational skills are exceptional and you have the ability to work to tight deadlines in both an autonomous and team capacity. You enjoy stakeholder engagement, and have the ability to liaise with all levels of stakeholders both internally and externally. Further, you will also possess:

• Technical understanding of the processes surrounding legislative statutory entitlements

• Expertise in the knowledge of the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013


• Expertise in reviewing and analysing of claim forms, medical, occupational rehabilitation and investigation reports


• Expertise in the management of stakeholder issues, and the ability to provide positive solutions to issues as these arise and the ability to address systemic issues.


• Expertise in the management of complex claims and advanced knowledge of the WorkSafe computer systems (ACCtion/Novus).

Qualifications

• Relevant tertiary qualification or industry experience

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm Wednesday 18th February, 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

This is an ongoing role. Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist, Brittany Walker via email [email protected].