Claims Specialist

About the Role:
We’re excited to offer multiple opportunities for passionate Claims Specialists to join our growing Claims team within Terri Scheer. We are seeking vibrant, passionate, and customer-focused individuals to join our dynamic team. As a Claims Specialist, you will have the opportunity to provide expert advice and support to customers over the phone, lodging claims for property damage and loss of rent.

If you’re motivated to make a real difference in protecting our customers’ futures and being there for them in the moments that matter, we want to hear from you! 

No insurance experience? No problem. You’ll receive comprehensive product and industry training, so you’re set up for success from day one. All you need is a positive attitude, curiosity to learn, and a passion for helping people.

About Us:
Terri Scheer is one of Australia’s leading providers of landlord insurance and we operate a busy inbound Contact Centre focused on delivering exceptional support to new and existing customers. Based in Adelaide, we’re a motivated and supportive team with a strong commitment to providing outstanding customer service.

Position Overview:

• Job Title: Claims Specialist. 
• Work Hours: Monday to Friday, 37.5 hours per week and a rotational roster from 8:00am to 7:00pm. 
• Location: Adelaide CBD.
• Work Arrangement: Hybrid role with a mix of working from home and in the office (post probation).
• Salary: $62,000 + 12% Superannuation + Performance-Based Incentives. 

What You’ll Do:
As a Claims Specialist, you will:

• Provide exceptional service to customers as the first point of contact for all inbound claim calls.
• Handle inbound calls from landlords, real estate agencies, assessors or third parties for both new and existing claims. 
• Promptly and accurately action inbound email communications from our customers; uploading these to existing claims for Claims Managers, answering queries, or lodging new claims. 
• Cultivate, strengthen, and nurture quality relationships with both internal and external customers.
• Completing additional tasks such as processing post, checking online lodgements, and following up existing claims to assist with business operations. 

What We’re Looking For:

• A genuine passion for delivering excellent customer service.
• Strong problem-solving skills and the ability to take initiative.
• Resilience and the ability to stay positive and professional in challenging situations.
• High attention to detail and accuracy.
• Flexibility to work rostered hours covering operations across all states of Australia.
• Outstanding written and verbal communication abilities.
• Organisational and time management capabilities.

What we will offer you: 
When you join Suncorp, you’re not just taking on a job you’re embarking on a career with a company that values your growth, well-being, and success. 

• Salary: $62,000 + 12% Superannuation + Performance-Based Incentives.
• Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of in the office and at home work arrangements. 
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally.
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements!
• Career Development: We prioritise your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer: National, trusted company with an inclusive and diverse workplace.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.