Clerical In Charge - Brisbane & DIfW

Ready to lead a dynamic, multi-site team?

Imaging Queensland is seeking an experienced and people-focused leader for the role of Clerical in Charge (CIC) across our Brisbane City and Diagnostic Imaging for Women (DIFW) clinics, located in the heart of Queen Street Mall.

This is a rare opportunity to lead two established, high-profile clinics in Brisbane’s CBD, driving operational excellence while fostering a unified and high-performing clerical team.

Your leadership will directly influence patient experience, team engagement, and service quality across the hub. Conveniently located in Brisbane CBD, our clinics offer an easy commute by car, bus or train from the Greater Brisbane, Gold Coast, Sunshine Coast, and Ipswich regions, making this an accessible leadership opportunity for candidates across South East Queensland.

ABOUT THE ROLE:

The CIC is the senior leader for clerical services across the Brisbane Hub. You’ll be responsible for the overall coordination of day-to-day operations, performance, and service delivery across the two sites, ensuring consistency and quality in patient care and administrative processes.

You will work closely with reception teams, modality leads, radiographers, sonographers and other internal stakeholders to support staff engagement, service efficiency, and optimal patient flow. This role plays a key part in building unity between the sites, fostering a connected team culture, and supporting the delivery of exceptional diagnostic imaging services.

The CIC will report directly to the Administration Services Manager, working closely to implement operational strategies, drive team performance, and ensure high-quality clerical services across both sites.

KEY RESPONSIBILITIES:

• Lead clerical teams across Brisbane City & DIFW
• Oversee reception operations, patient bookings, phones, and front-of-house service delivery
• Manage staffing, rosters, leave coverage, and timesheet approval
• Provide leadership, coaching, and performance support to the clerical team
• Monitor workflows and daily operations to ensure high levels of efficiency and service quality
• Champion a consistent, collaborative, and respectful workplace culture across all sites
• Coordinate cross-site communication and ensure alignment with clinical teams
• Identify and lead improvement initiatives in partnership with the Administration Services Manager and Territory Manager

ABOUT YOU:

• Demonstrated experience in a senior clerical or administrative role within a radiology setting
• Strong leadership skills with experience managing teams
• Excellent communication, time management, and organisational skills
• High level of attention to detail, with strong problem-solving capabilities
• Confident in rostering, compliance, and operational decision-making
• Passionate about staff development, team culture, and service excellence
• Proactive, solutions-focused, and approachable
• Strong knowledge of Medicare, DVA, Workcover, and inpatient billing processes

WHAT WE’RE OFFERING:

• A leadership role with scope for innovation, collaboration, and growth
• A supportive, high-performing team environment
• Access to Imaging Queensland’s leadership training and development programs
• Uniforms provided
• Recognition through staff awards programs
• Fitness Passport with access to 1000+ facilities nationwide
• Employee benefits including paid parental leave, wellbeing support, and discounted healthcare for you and your immediate family

This is a full-time contract position, working Monday to Friday (38 hours), and occasional weekend work if operationally required. Hours are between 7:45am - 5:15pm

HOW TO APPLY
Contact us directly - skip the agency! For a confidential enquiry or find out more about IQ
Please contact our Talent Acquisition Coordinator (Aaron) via text 0499 973 913

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.