Client Care Coordinator

Description

Client Care Coordinator
James Street Vet Hospital | Full Time

James Street Vet Hospital is a well-loved veterinary clinic located in Logan, proudly serving our local community of pet lovers. Our fun, supportive, and highly skilled team is looking for a motivated “go-getter” with a bright personality to lead our front-of-house services and deliver exceptional client care.

Check us out here: https://www.facebook.com/jstvet

About the Role

As our Client Care Coordinator, you’ll be the welcoming face of our clinic and a key part of ensuring a smooth, positive experience for both clients and their pets. Reporting to the Practice Manager, you’ll play an integral role in coordinating care, supporting the veterinary team, and maintaining a calm, organised, and professional environment.

Key Responsibilities

• Deliver outstanding client service in a fast-paced, front-facing role

• Coordinate patient care and priorities alongside the veterinary team

• Manage appointment scheduling and booking systems

• Educate clients on services, wellness programs, and treatment options

• Handle accounts, including estimates, invoicing, and payments

• Maintain accurate records, reminders, and recall systems

• Ensure compliance with privacy and workplace health & safety standards

• Support marketing efforts including social media and campaigns

• Keep reception and waiting areas clean, organised, and welcoming

About You

• Experience in a client-facing role within a veterinary or medical setting

• Strong organisational and multitasking skills

• Confident communicator with excellent verbal and written skills

• Compassionate, friendly, and calm under pressure

• High attention to detail and administrative accuracy

• A genuine love for animals and commitment to their wellbeing

What We Offer

• A supportive, fun, and collaborative team environment

• An engaging role where no two days are the same

• Ongoing training and professional development opportunities

• Team incentives and recognition programs

• A workplace that genuinely values work-life balance and team culture

This is a full-time position working Tuesday to Friday, 8:00am – 6:00pm.

If you’re passionate about client care and love working with animals, we’d love to hear from you.

Click here to Apply Now – we welcome your application!