Client Safety Manager

About the Role

We are seeking a Client Safety Manager, for a Full Time – Permanent opportunity a THQ Blackburn, VIC / THQ Redfern, NSW / DHQ QLD.

The main purpose of the Client Safety Manager at TSA is to ensure the effective management of incidents by assessing, triaging, monitoring, maintaining, and reviewing incidents and related data to support front-line leaders in achieving successful resolution responses proactively. The role is also responsible for identifying and mitigating critical risks as they arise through the incident management system.

Key Responsibilities:

You will be successful in this role if you can:

• Ensure that client incidents are managed in strict accordance with TSA's Incident Management Policy, procedures, and supporting documents.

• Supporting front-line leaders in achieving successful resolution responses by providing them with necessary incident-related information and guidance.

• Identify and refer safeguarding matters to the safeguarding team for thorough review and investigation, ensuring compliance with safeguarding protocols and procedures.

• Maintain accurate and up-to-date data records and systems to ensure the availability of reliable information for timely reporting and analysis.

• Proactively identify emerging trends and risks related to incidents, conduct in-depth analysis, and escalate significant issues for further investigation and action.

• Conduct thorough root cause analysis of incidents to identify any systemic areas for improvement, addressing underlying issues to prevent recurrence.

• Collaborate with relevant Mission Expression/Service to review and update relevant Models of Care, policy and procedures, tools and templates, systems and workforce development initiatives to improve quality of care based on learning from root cause analysis and service reviews.

• Continuously reviewing and updating incident management protocols and procedures to ensure effectiveness and compliance with regulatory requirements.

• Identifying and mitigating critical risks promptly as they arise through the incident management system.

• Developing and implementing proactive strategies to prevent future incidents and enhance client safety.

• Contribute to the development and implementation of the incident management system, policies, and procedures, ensuring alignment with best practices and regulatory requirements.

Qualifications and Experience:

• Qualifications in Quality Management, Social Work, Allied Health, Nursing or similar

• More than five years experience in a senior quality management role or client safety role

• Experience in leading the delivery of social/human services

Requirements of the Role:

• A National Criminal History Check is required

• A WWCC is required

• Valid Drivers License

Why work for us

In return we offer our eligible employees real and meaningful benefits such as:

• Positively supporting and impacting the lives of others through your career contribution

• An inclusive culture of dedicated, passionate and professional team members

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits

• Flexible working conditions

• Paid parental leave

• Financial, retail and lifestyle discounts and benefits

• Employee Assistance Program - Independent confidential counselling service

• Opportunity for career development

How to Apply

Should you be interested, please submit a copy of your resume and cover letter. In the cover letter (maximum two pages) explain your suitability for the role including examples demonstrating capabilities and addressing the questions below.

Why are you passionate about working with the Salvos?

How do your values and those of the Salvos align?

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration