Client Service Specialist (Hearing Health) - Shepparton

● Build skills with Australia's largest hearing care provider

● 2 day/week (Monday & Friday roster) helping people who truly need your support

● 8:30am-5:00pm, with 40-minute lunch break

● Ongoing, casual role. Opportunity to work extra hours based on business needs

● Working at Shepparton location (this is an onsite position)

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

You’ll also enjoy a range of benefits, including:

• Salary package includes a generous 15.4% superannuation 


• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)


• A fully supported induction and training

Your opportunity

As a casual Client Service Specialist, your role is essential and will contribute to the positive customer experience of our clients whilst working side by side with our close-knit team. Here’s how you’ll do it:

• Engaging with customers through phone, email, and in-person assistance.


• Cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports 


• Liaise closely with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & First Nations backgrounds.


• Perform minor hearing aid repairs and troubleshooting.  


• Assist our Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids 

What you’ll bring

The successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.


• Strong computer literacy skills (both Apple and or android applications).


• A team player mindset with a passion to provide customer service, making a difference to the lives of our clients and their families.

What matters most? Your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

Our people say there’s three things that set us and their careers apart. They’re about:

● How we do what we do: Our vision is to deliver the best hearing solutions for anyone

● Who we work with: Here, you’ll support and empower clients of all backgrounds.

● Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it

What does that mean for you?

As a casual Client Service Specialist, you’ll know that every day, your work is helping people who need us. Just ask Ebonie one of our dedicated Client Service Specialists about why they choose to work with us: 

“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”

Let’s create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.