Client Services Representative - CARE

Veterinary Receptionist

• Part time position, 30 hours a week
• An industry leading team based in the heart of Melbourne
• Fully equipped hospital with modern facilities

The Centre for Animal Referral and Emergency (CARE), a multi-specialist veterinary hospital located in inner Melbourne, is recruiting for an enthusiastic and team-oriented veterinary receptionist to work on a permanent part-time basis.

About CARE

CARE is a large 24hr multidisciplinary hospital based in Collingwood (just 3km from the CBD). The hospital is staffed with an outstanding team of emergency veterinarians and nurses, working alongside specialists in surgery, emergency & critical care, and internal medicine. Our core values are honesty, trust, fairness, teamwork, compassion, and a commitment to not only the highest standards of patient care but the health, wellbeing, and career progression of our staff.

The Position

CARE is seeking an enthusiastic and conscientious veterinary receptionist to deliver exemplary customer service to our clients. This role combines frontline hospital reception duties, administrative tasks, and telephone switchboard operations. Our veterinary receptionists must have the meticulous attention to detail required to meet CARE’s high standard of client relations, record keeping, and hygiene protocols.

The successful candidate will be self-driven, well-presented, and able to function effectively both individually and as part of a team. The role would best suit a composed, compassionate, and professional individual, who is capable of managing multiple competing priorities and working under pressure.

Prior experience in a customer service position is a requirement of the role, as is a background in the veterinary sector. Applicants must have a solid working knowledge of Microsoft Office products and possess a very high level of written and verbal communication. Knowledge of EzyVet practice management software and medical privacy laws would be advantageous, but not essential.

Our reception team work on a rotating roster between the following shifts:

• Mon - Fri: 0700–1700, 0800–1400, 1745–2300, and 1600–0200
• Sat and Sun: 0700–1700, 0800–1400, 1300–2300, and 1600–0200

The Opportunity

A career at CARE will provide the successful candidate:

• The excitement and challenges that come with our interesting and varied caseload.
• Generous remuneration, commensurate with skill level and experience.
• A friendly and welcoming team of like-minded professionals. We are a supportive family-run clinic, with an emphasis on achieving best patient outcomes.
• A workplace community that promotes employee wellbeing, satisfaction, and retention.
• Access to our Employee Assistance Program (EAP), providing free and confidential counselling on issues of work, money, family, health, and everything in between.
• Great staff amenities which include complimentary snacks, beverages, espresso coffee, and fresh fruit delivered weekly.
• Generous discounts on a range of hospital products and services
• An easy commute to work, thanks to our proximity to multimodal public transport and major arterial freeways. Secure off-street staff car parking is available.
• A centrally located workplace in one of Melbourne's most exciting lifestyle precincts.

Interested? Apply now via the link below!