Cluster Reservations Agent

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. To those cultural innovators, join us as a Reservations Coordinator today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.

Position Summary: 

• Handle all incoming calls into the hotel and redirect to each department as appropriate

• Analyse and update all guest requests that are tailored to their requirements

• Responsible for handling all hotel outlet reservations or guest orders

• Assist and coordinate guest bookings, engaging with them and exceeding their expectations

• Build and strengthen relationships with existing and new customers to enable future bookings

• Liase with other like-minded departments to deliver service excellence with each customer experience

• Complete reservation administration tasks and offer general support to the team

About You:

• Strong communication skills written and verbal

• Relevant experience in a similar role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast paced environment

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  Armed with smart solutions and a can-do attitude

  
  

   

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!