Community Engagement Specialist - Korean Speaking

About TMGM

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

About the role

We are seeking a creative and data-driven Community Specialist to lead our marketing efforts and drive growth in South Korea Market. In this role, you will be a key player in building and nurturing thriving online communities for our platform through building, managing, and engaging the organization's community, acting as a liaison to foster engagement, loyalty, and brand advocacy.   

Key Responsibilities

• Develop and implement engaging community strategies that align with the company and drive client conversion, engagement, loyalty, and retention. 

• Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, Discord, Telegram, Kakao, Naver). 

• Actively engage with clients on community platforms, including webinars and participating in client discussions. 

• Respond to client questions, concerns, and feedback in a timely and professional manner. 

• Foster a positive and inclusive community environment where clients feel valued and respected. 

• Plan and execute community events, contests, and giveaways to drive excitement and engagement. 

• Analyze community health metrics (e.g., engagement, sentiment, churn rates) to identify trends, understand user behaviour, and inform data-driven decisions. 

• Leverage community data and insights to optimize community strategies and improve the client experience. 

• Collaborate closely with internal teams (product, marketing, sales etc) to integrate community feedback into product roadmaps, marketing campaigns, and overall strategy. 

• Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations. 

• Stay up to date on industry best practices and emerging trends in community management and engagement.

• 3 to 5 years of experience in community management, social media management, or a related field. 
• Passion for gaming/trading/finance and a deep understanding of client psychology and online communities. 
• Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration. 
• Strong copywriting skills with the ability to create engaging and informative content. 
• Proficiency in social media platforms (Meta, X, Instagram, Discord, Kakao, Naver, Telegram etc.). 
• Ability to work independently and as part of a team. 
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions. 
• As this role handles the South Korea market and reports to the global team, proficiency in Korean and/or English/Mandarin is necessary. 
• Similar industry experience (brokerage / gaming) a plus. 

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.