Community Services Hub Coordinator

Community Services Hub Coordinator

Karratha, WA

Full‑time permanent

SCHADS Level 5 plus 9% regional allowance uplift

Why this role matters

The Community Services Hub Coordinator plays a deeply meaningful role in supporting individuals and families across Karratha. Every day you will welcome people with dignity, listen with compassion and help them find pathways that strengthen their wellbeing. This is a role where your leadership directly shapes the experience of community members who walk through the door.

You will guide a small team of employees and volunteers across both Doorways and Moneycare, creating a safe, calm and supportive environment for people seeking help. Your work brings TSA’s values of integrity, respect, diversity, compassion and collaboration to life in a community that truly benefits from strong local support.

About the role

As the Community Services Hub Coordinator, you will oversee the delivery of Doorways and Moneycare services across the Karratha site. You will lead and support a dedicated team of employees and volunteers, ensuring services are delivered with warmth, professionalism and in line with the Doorways Model of Care and Moneycare practice standards.

You will build strong relationships with Corps Officers, TSA services and local community partners to understand local needs and strengthen collaboration. You will ensure business processes, reporting, WHS requirements and administrative systems are completed accurately and on time. You may also deliver some case work to support community members to identify goals and access appropriate pathways.

This permanent full‑time position sits within the Community Engagement team and reports to the Regional Manager. Pay is in accordance with a SCHADS Level 5 plus a 9% regional allowance uplift.

How you will make an impact

• Coordinate the delivery of emergency relief, material aid and financial wellbeing services that provide immediate and practical support to people in need
• Lead and support a team of Doorways and Moneycare employees and volunteers to deliver safe, compassionate and person‑centred services
• Ensure the site is welcoming, calm and adequately staffed at all times
• Build strong relationships with local Corps, TSA services and community stakeholders to strengthen collaboration and identify opportunities for community support
• Coach and guide case workers on complex cases and support best practice service delivery
• Maintain accurate client records and data in accordance with TSA standards using SAMIS
• Contribute to resolving client concerns and reduce high‑conflict situations through effective de‑escalation and communication skills
• Support continuous improvement and best practice in partnership with the Regional Manager

What you will bring

• Minimum Diploma or preferred Degree in Social Work, Psychology or a Community or Human Services discipline, along with extensive community sector experience
• Experience managing teams within community services and a genuine passion for supporting people
• Strong skills in conflict resolution and supporting individuals experiencing trauma or complex needs
• Excellent communication, relationship building and collaboration skills
• Confidence in managing administrative processes and ensuring compliance with practice standards
• A calm, steady and compassionate approach that helps people feel safe and supported
• WA Working with Children Check or willingness to obtain
• WA Driver’s Licence

What we offer

• $58.24 – $60.88 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging 

• Remote Area Housing Benefit for employees living and working in Karratha (up to $31,800 tax free) and Entertainment Benefit ($2,650 tax free) 

• Flexible working arrangements 

• SCHADS Level 5 – Above Award conditions (9% remote allowance applied to base rate) 

• Employee Assistance Program – confidential counselling service 

• Financial, retail and lifestyle discounts 

• Discounted health and fitness programs through Fitness Passport 

• Up to 8 weeks of leave per year through our purchase leave scheme 

• Generous parental leave (12 weeks) 

• Up to 5 days paid leave per year to support a TSA program or activity 

• A supportive, inclusive culture with passionate and dedicated team members 

• The opportunity to make a meaningful difference in a regional community 

How to apply

Please submit your resume and a cover letter outlining your experience and interest in the role.

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration