Compliance Support Officer (Regulated Parking)

Compliance Support Officer (Regulated Parking) (200166) 

Permanent Full Time - 36.25 hours per week 

$72,220.08 to $77,571.24  Annually  + up to 13% super  

RCC Officers' Level 2  

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team as a Compliance Support Officer

Are you passionate about working with the community and supporting safer, fairer outcomes across the Redlands? In this public‑facing role you’ll provide investigative, enforcement and administrative services that help ensure compliance with Council’s Local Laws and State legislation—primarily relating to regulated parking and animal registration. If this sounds like you, we invite you to apply for the Compliance Support Officer position at Redland City Council!

Most of your time will be spent carrying out parking investigations and compliance activities, engaging directly with residents and visitors, educating the community, and helping uphold important local laws with professionalism, fairness and respect.

Your responsibilities will include:

• Conducting proactive and reactive investigations into parking and vehicle‑related breaches under Council’s Local Laws and State legislation.


• Following up on overdue or unregistered animal registrations and assisting in corrective actions for non‑compliance.


• Managing and planning daily workloads to meet customer service expectations and legislative timeframes.


• Providing quality customer service, education, and advice to support better driver and animal‑owner behaviours.


• Preparing evidence, statements, compliance notices, correspondence, and other documentation to support enforcement decisions.


• Issuing penalty infringement notices where required.


• Working collaboratively within a positive, high‑performing team environment.


• Assisting at the Animal Shelter as required—including animal husbandry, impounding lost or roaming animals, and customer service.

Skills and experience:

• Strong customer service skills with the ability to engage respectfully with the community and manage sensitive or challenging situations.


• Well‑developed communication and conflict‑resolution abilities, with confidence interacting with people from diverse backgrounds.


• Ability to interpret and apply Local Laws and relevant State legislation, or the capacity to learn these quickly.


• Experience conducting basic investigations, including gathering evidence, preparing documentation, and determining appropriate compliance or enforcement responses.


• Effective time‑management skills, with the ability to prioritise competing demands and stay resilient in a busy, fast‑paced work environment.


• 
  
  Great interpersonal skills and a natural ability to work well with colleagues.
  
  


• Physical fitness to safely perform field‑based tasks, including walking, standing, and occasional manual handling.

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

• Balanced roster with predictable hours and rotating weekend work (penalty rates apply).


• Great employee perks, including wellbeing initiatives, professional development and local government stability.


• Supportive, high‑performing team with a strong community focus.

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.


• Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.


• Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.


• Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.


• Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.


• Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.


• Optional purchased leave available after probation.


• Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits here.

Who we are:

Eligibility:

• You'll hold a valid C class driver's licence.


• You'll have the ability to work flexible hours to meet operational needs, including rotational weekend work (with penalty rates).


• Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.


• To be eligible for employment, applicants must have the legal right to work in Australia.


• A Certificate IV in Government Investigations (or similar), or strong investigative experience in State and local law compliance is desirable.

Ready to join us?
 

Click Apply to submit your application via Council’s online portal (or through OURspace for current employees). Please include:

• A one-page cover letter; and


• A current resume outlining how you meet the role requirements.

Note: We do not accept email, hard copy or third-party applications. 

For more information about this position (200166), please contact Ainslie Clatworthy on (07) 3829 8838.  Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 01/03/2026.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community. 

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]

.

.