Contact Center Cyara Test Lead

Must Have Skills:

• Understanding of the Contact
  Center domain
  
• 5+ years of total experience
  
• 2+ years of hands-on Cyara
  experience
  
• Strong experience with: 
  
• Cyara Velocity 
  
• Cyara Pulse 
  
• Cyara Cruncher 
  
• Cyara Automated Regression
  Testing 
  

o   Voice and Digital Channel
Automation 

Nice to Have Skills:

Detailed Job Description

• Experienced Cyara
  Automation Tester to support the testing and validation of
  enterprise Contact Center as a Service (CCaaS) platforms.
  The ideal candidate will have expertise in using Cyara Velocity,
  Pulse, and Cruncher to automate customer journey testing across
  voice, IVR, digital, and omnichannel customer service
  environments. 
  
• The
  role will work closely with Solution Architects, Business Analysts,
  Developers, and Business Stakeholders to ensure high-quality customer
  experiences across contact center technologies and
  integrations.
  

Minimum Years of Experience: 5+ Years of experience

Certifications Needed: None

Top 3 responsibilities you
would expect the Subcon to shoulder and execute

·       Interact with Implementation / Support teams

·       Provide test strategy, test plan, test cases, and
execute tests

·       Activities compatible with the skill set of a test
lead under the direction of the project manager.