Contact Centre Coordinator

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Join our Australian Steel Markets business in our BlueScope Steel Direct team as a Contact Centre Coordinator based in Port Kembla, NSW. This is a 12-month fixed-term opportunity with hybrid flexibility, where you'll work four days in the office and one day from home.

In this role, you’ll be one of the first people customers, trades and other enquirers speak with when they need help understanding BlueScope and Lysaght products. You’ll listen carefully, ask the right questions and help customers find the information they need, whether that means resolving their enquiry directly or connecting them with the right technical, sales or product expert.

This is a role for someone who enjoys helping people, learning product detail and working through practical problems. You’ll be part of a supportive team, while also building connections across customer service, marketing, technical, sales and specification teams. Over time, the insights you gather from customer conversations will help improve the way we support customers and respond to changing market needs.

What Will You Do?

In this customer-focused role, you will:

• respond to customer, consumer and trade enquiries in a timely and professional way
• provide accurate product and technical information, or connect customers with the right internal expert
• work towards first contact resolution wherever possible
• record enquiries clearly and accurately, including follow-up actions and referrals
• build relationships across technical, sales, marketing and customer service teams
• identify customer themes, questions and feedback that may help improve service, campaigns, sales leads or knowledge articles
• support continuous improvement by sharing practical ideas that improve the customer and employee experience

More About You

As a customer experience professional you'll have a growth mindset, always looking to improve processes and experiences, and enjoy the process of finding answers and resolving problems. You'll also bring: 

• experience working in a customer-facing environment and creating positive service experiences
• strong communication skills, with the ability to listen, ask questions and explain information clearly
• a proactive approach to problem solving and a genuine desire to help people
• ahigh level of computer competency and ability to learn our IT systems quickly including Salesforce, and Microsoft Office
• the ability to manage competing priorities while maintaining accuracy and professionalism
• strong organisational skills and attention to detail
• the ability to build positive working relationships across a range of teams
• curiosity, initiative and a willingness to learn new products, systems and processes

What We Offer

• supporting balance with hybrid working (four days in the office and one day from home)
• grow your skills and advance your career with training and development opportunities, including access to our online learning platform
• enjoy exclusive savings from travel and the latest technology, to health insurance and everyday essentials
• Employee Assistance Program (EAP) including access to confidential support, resources, and exclusive offers for employees and their immediate families 
• save with Fitness Passport, giving you discounted access to gyms, pools, and fitness centres across Australia

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Advertising closes Wednesday, 8 July 2026.