Credit Controller

The Credit Controller plays a key part within the Finance team, reporting directly to the Head of Finance ANZ. The role is responsible for the entire credit management function covering accounts receivable (AR) processing, collection and reporting activities.

The successful candidate will need to be experienced in the credit management function with strong analytical skills, be comfortable and confident in dealing with customers, have strong attention to detail and the ability to work well with others.

• Responsible for the credit management function including the receipting of customer payments, creating credit notes, performing credit checks, reviewing credit limits and performing debt recovery.  
• Initiate follow up actions for overdue non-responsive accounts, including escalation to management when required.
• Monitor and ensure the smooth and effective functioning of daily collections operations.
• Liaise with internal teams to resolve disputes that may be delaying payment (e.g., pricing, delivery, credit notes).
• Interact with customers and work cross-functional (commercial - KAM, sales, operations) to efficiently undertake responsibilities. Role will collaborate with APAC SSC to address issues involving customer contact.
• Be a true customer partner who engages in proactive customer interactions and seeks value-add opportunities.
• Improve customer service levels and lift the customer experience when engaging with CooperVision AR.
• Provide input and insights into monthly cash forecast and prepare analysis for actual variances for submission to regional team.
• Improve collections and aging profile of the AR ledger. Identify areas for improvement in the collections process and implement changes to enhance efficiency. Monitor aging of receivables and alert the commercial team when issues arise. Work collectively to manage overdue balances whilst maintaining good customer relationships.
• Engage with cross functional stakeholders in conducting regular account reviews for our Key 
  Accounts to identify and address payment issues early, improving overall receivables management.
• Prepare regular/monthly performance reports for LT/Commercial Management on the status of 
  Key Accounts and overall AR ledger. Support account analysis for periodic customer reviews.
• Assist and support general Finance administrative tasks i.e. Corporate Credit card management; Orix Fleet management; Insurance.
   

• Current experience working with the Oracle ERP system (essential).
• Sound knowledge of business ERP software and reporting tools such as Cognos
• Strong understanding of general accounting an added advantage
• Minimum 5 years applicable credit management/accounts receivable experience
• Excellent communication and interpersonal skills; strong customer service focus
• Tertiary and/or Credit Management qualifications preferred