Customer Based Coordinator

The Opportunity:

 (This role will be based within the Metcash office at Macquire Park two days a week, Nestle Rhode office one day a week with the other two days to work flexibly)

We have an exciting opportunity for a Customer Based Coordinator (Integrated Supply Planner / Vendor Replenishment Planner) to join our team. This role involves being the face of Nestlé for the customer through collaboration, order management and ensuring alignment between internal and external stakeholders. The goal is to enhance everyday operations through efficient management of customer order profiles.

You will have the great opportunity of working on the most cutting-edge and best-in-class replenishment systems in Oceania for ordering, reporting, DC management, transport scheduling, and stores planning. This role offers exposure of managing the E2E downstream supply chain with one of biggest retailers in Oceania. This is a once in a lifetime opportunity that will prepare you for any further career aspirations within or outside Supply Chain.

This role will be based within the Metcash office at Macquire Park two days a week, Nestle Rhode office one day a week with the other two days to work flexibly. You will be working with both Nestlé and customer stakeholders to ensure a strong ‘on shelf availability’ of Nestlé products and seamless execution of all activations. 

A day in the Life:

Reporting to the Customer Facing Supply Chain Manager, you will be responsible for managing the customer replenishment process for Metcash. Also, focusing on the highest possible service delivery and satisfaction. Responsibilities include:

• Demonstrates Cross functional alignment with DSP and Sales and integration points through customers' buying and replenishment teams.


• Efficiently manage events, promotions and new product launches and changeovers with the customers. 


• Managing the collaborative planning process. This includes data review for scanned sales trends and maintaining baselines. Also ensuring trends actioned and improve Nestle forecasts. 


• Drive internal and external KPI reporting for all relevant targets for both customer and Nestlé.


• Be a key contact and team member for improvement opportunities.   


• Develop Customer insight to identify areas of improvement and drive the initiative for improvement.


• Monitor and improve cost drivers across both businesses, ensuring awareness of exceptions and management of issues as they arise.


• Business projects and initiatives as required

What makes you successful:

• Demonstrated experience in a similar role and possess strong FCMG experience and knowledge.


• Exposure within Supply Chain, Finance, Sales, Customer Service is highly recommended


• A strong team player mindset, able to work collaboratively to achieve targets and objectives.


• Strong communication skills and flexibility are vital. You will be working closely with key customers and contacts


• Proficiency in MS Office programs, particularly Excel and PowerPoint


• The ability to adapt and react with agility in a fast-paced environment


• Continuous improvement mindset


• Attention to detail         

Benefits:

You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

• Varied career experiences and personalised development support


• Wellbeing benefits including vaccinations and health insurance discounts


• Diversity and Inclusion initiatives and program


• Volunteering leave, Sports leave, Emergency Services leave


• Discounted Nestlé products

Our Story (Nestle) 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day

 Be a force for good

AU: For more information, please visit our website Nestlé Australia Home | Nestlé Australia (nestle.com.au)