Logo-of-Hager-Group-hiring-for-jobs-in-Australia-on-GrabJobs

Customer Care Coordinator

icon building Company : Hager Group
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Customer Care Coordinator


  Customer Care Coordinator


We’re looking for a Customer Care Coordinator who thrives on helping others, solving problems, and creating positive experiences. If you're passionate about delivering outstanding service and want to develop your skills within a global organisation shaping the future of electrification, this role offers the perfect opportunity to grow.


About the Role


Based in our Rydalmere office and reporting to the Customer Care Manager, you’ll be the friendly voice and reliable support our customers depend on. You’ll respond to enquiries, solve challenges, process orders, and work closely with teams across the Pacific region (Australia & New Zealand) to ensure every customer interaction is smooth, accurate, and timely.


From phone‑based support to order coordination, complaint resolution, and ERP/CRM updates, you’ll gain hands‑on experience across the full Customer Care lifecycle, becoming a trusted point of contact for both customers and internal stakeholders.


You'll work closely with colleagues across Sales, Accounts Receivable, Supply Chain, Technical Support, and more, helping ensure the customer journey is seamless from start to finish.


This role is an excellent foundation for building a long‑term career at Hager, with opportunities to grow and learn from industry experts.


Key Responsibilities



  • Be the friendly, knowledgeable first point of contact—helping customers with enquiries, product details, pricing, and order updates while delivering a genuinely positive experience.

  • Own the order journey from end to end, ensuring everything runs smoothly behind the scenes.

  • Stay one step ahead by coordinating follow‑ups, preparing order status reports, and keeping customers informed through proactive phone and email communication.

  • Resolve customer concerns with confidence and care, escalating more complex issues when needed - all while strengthening relationships and building trust.

  • Work closely with teams across the business and support day‑to‑day admin and coordination tasks that help create a seamless, professional Customer Care operation.


Your Profile



  • 2 years’ experience in a Customer Care or similar role

  • A confident communicator—clear, friendly, and professional

  • Strong problem‑solving ability and a calm, empathic approach

  • Exceptional attention to detail and highly accurate data entry skills

  • Comfortable working in a dynamic, fast‑paced environment

  • Able to manage multiple tasks and stay organised

  • Experience using mainstream ERP and CRM systems (SAP advantageous)


If you're someone who takes pride in helping customers and enjoys working closely with a collaborative team, you’ll thrive in this role.



Why Hager?



  • Work with a global brand known for quality, reliability, and technical excellence

  • A personalised onboarding program to set you up for success

  • Continuous development through Hager Group’s award‑winning Hi University

  • Work with a supportive, collaborative team invested in your growth

  • Be part of a future‑focused industry leading the shift toward electrification and smart technology


 


Power up your career with Hager and grow with a company that invests in your future!


Original job Customer Care Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

About the Company

Hager Group

Hager Group is a leading supplier of solutions and services for electrical installations in residential, commercial and industrial buildings. Our range of solutions and services extends from energy distribution to cable management and from security systems to building automation.

Read more about the company

Auto-Apply to Customer Care Coordinator Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Customer Care Coordinator Jobs in Australia

GrabJobs is the no1 job portal in Australia, connecting you to thousands of jobs fast! Find the best jobs in Australia, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.