Customer Claims Executive

Position Summary (12 month's contract role)

Join one of the world’s most recognised FMCG brands and play a key role behind the scenes of major commercial decisions. At Nestlé, this isn’t just a claims processing role — it’s an opportunity to work at the heart of Sales, Finance, and Trade Operations, where your insights, accuracy, and stakeholder partnerships directly influence business performance.

If you enjoy connecting the dots between numbers, commercial strategy, and customer outcomes, this role offers plenty of variety and visibility. You’ll work closely with Sales teams, validating claims or deductions from customers, analyse trade spend performance, solve complex claims issues, and help ensure commercial agreements are executed accurately and compliantly.

Why Nestle

• Work in a high-performing, collaborative team


• Grow through real career development and internal mobility


• Be part of a business focused on nutrition, health and wellness


• Competitive salary + benefits + product perks


• Inclusive culture where your ideas are heard

Ready to step up your impact? If you’re ready to move beyond reporting into a role where you support the financial management of one of the largest lines in the profit and loss account leading to the right decisions and outcomes, we’d love to hear from you.

A day in the life 

If you enjoy fast-paced environments where your analysis directly shapes business outcomes, this role will keep you challenged and engaged every day. Reporting to the Sales Controller, you will:

• Validate and process trade claims and deductions efficiently, ensuring accuracy and timely resolution


• Review and update long-term agreements using monitoring tools to keep calculations precise and up to date


• Partner with Sales teams to support trade activity setup and resolve queries quickly


• Maintain and track trade activities in systems, regularly checking accruals against actuals and promotional plans as well as performing monthly risk assessments


• Investigate and resolve disputed claims, collaborating with internal teams and providing clear reporting and insights


• Support the team in trade spend reconciliations and analytics to enhance visibility and decision making

What will make you successful 

To thrive in this role, you’ll bring a strong blend of commercial acumen, curiosity, and a passion for turning insights into action. You’re someone who enjoys partnering with stakeholders and influencing business outcomes through data.

• Good understanding of commercial drivers, including promotions, customer dynamics, and category performance


• Experience in FMCG environments, with the ability to manage fast-paced and high-volume processes


• Comfortable working across a networked organisation, collaborating with multiple teams and stakeholders


• Team-oriented mindset with the ability to build effective working relationships


• Solid understanding of business processes and how different functions connect


• Broad awareness of sales functions, including customer teams, field sales, and commercial planning

Benefits:

You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

• Competitive salary + attractive bonus program


• Hybrid working model


• Up to 5 ‘KitKat Days’ each year to rest, recharge and support your wellbeing


• Personalised development and varied career opportunities within a global FMCG leader


• Wellbeing perks including free flu vaccinations, discounted private health insurance, and discounted gym memberships including access to Fitness Passport


• Access to Purchased Leave, Volunteering Leave, Sports Leave and Emergency Services Leave


• Up to 18 weeks Paid Parental Leave


• Discounts on Nestlé products and offers from our retail and service partners


• Novated leasing options


• Salary sacrifice to superannuation

Our Story

Nestlé enjoys a reputation as one of the world’s largest FMCG companies and a leader in nutrition, health and wellness. Our inclusive and high-performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5000-strong Oceania workforce.

At Nestlé, you will work in a supportive environment where your ideas and points of view will be championed by a collaborative team. Together, we will drive the strength of our brands, the quality of our products, and the future of our business.

In return you will have the chance to work with an outstanding team, and build and grow your career with an inclusive, global FMCG leader.

We want to make finding your dream job possible. If you require additional support with your application, please contact us at [email protected] ​

Apply today!