Customer Director - QLD & New Zealand

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are seeking a Customer Director based in our Milton, QLD office, reporting to the ANZ Commercial Director. You will manage a portfolio of clients across QLD and New Zealand, operating as the single point of contact for all commercial and relationship matters. You will drive business growth, lead the full pre-contract process, and champion a customer-centric culture across the business.

You will:

• Act as the primary customer contact from business development through to contract signature, supporting project teams through execution.


• Identify and pursue new business opportunities, gathering customer intelligence to share with Sales, Tendering, and Product Platform teams.


• Lead the full pre-contract process including Business Opportunity Reviews, Go/No Go decisions, and Tender Review Meetings.


• Define bid strategy, lead negotiations, and ensure tender teams are adequately resourced.


• Drive revenue growth by promoting existing and new product lines, with performance measured on Order Intake, Gross Margin, and customer satisfaction.


• Influence customer decision-making processes and engage key stakeholders at all levels.


• Uphold Alstom's standards of ethics and compliance across all sales and customer management activity.

All About You:

• Degree in Engineering or Business; MBA desirable.


• Strong established network within the Australian railway industry, including customer and government connections in QLD/NZ.


• Proven ability to build and execute commercial strategy to deliver measurable business growth.


• Exceptional stakeholder management, negotiation, and communication skills across all levels.


• Minimum 10 years' experience in rail, related infrastructure, or project engineering.


• High proficiency in Alstom's products and services.


• Willingness to travel as required.

Things you'll enjoy:

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also enjoy;

• 18 weeks paid parental leave


• Free gym membership


• Flexible working options and additional leave days


• Purchase annual leave and novated leasing schemes


• Benefit from our investment in your development, through award-winning learning


• Stability, challenges and a long-term career enabling you to steer your progression in whatever direction you choose across functions and countries


• Benefit from a competitive package that recognises your performance and potential, plus comprehensive and social coverage

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.