Customer Engagement Officer

Transform lives, every single day  

Do you want a career that means more? At Anglicare, we bring the strength, the support and the strategy to make it happen.  

We’re a well-respected not-for-profit that has been serving society’s most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for over 40,000 people who rely on our person-centred support. And now, we’re extending our reach and impact even further.  

As a Customer Engagement Officer in our Seniors Communities, you’ll play a pivotal role as the first point of contact for prospective clients and their families navigating aged care. You'll build genuine trust, demystify the process, and connect them to tailored support —from initial My Aged Care enquiries to seamless consultations. 

Your opportunity  

Full Time Opportunity – Winston Hills Office 

This is a client-focused role where you’ll combine relationship-building, sales intake, and lead management to connect people with the care they need.  

With care and professionalism, you will:  

• Establish trust with prospective clients and their representatives  

• Provide clear advice and guidance on aged care services, including My Aged Care processes  

• Showcase Anglicare’s point of difference, tailoring recommendations to client needs  

• Manage referrals and leads via ARK, provider portals, and other channels  

• Support clients through the transition from CHSP to HCP & Support at Home Program.  

• Ensure the client journey from intake to consultation is seamless, empathetic and professional  

• Build strong working relationships with internal teams and external health professionals  

What you’ll bring  

You’re compassionate, customer-focused, and thrive in a role where you can guide people through important life decisions.  

You will need:  

• Certificate III in Aged Care/Community Services (or equivalent)  

• Previous experience in aged care or community services  

• Knowledge of government-subsidised aged care services (Support at Home-Home Care Packages) 

• Strong communication skills (written and verbal)  

• Strong computer literacy skills, experience using multiple programs 

• Ability to build trust, showcase services, and manage expectations  

• A commitment to Anglicare’s vision, mission and values  

Why Anglicare?  

At Anglicare, you’ll get the security, stability, and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds – and be supported to deepen your knowledge, grow your expertise, and shape a rewarding career.  

Some of the benefits you’ll enjoy include:  

• Salary packaging – increase your take-home pay by paying less tax  

• Ongoing professional development and training opportunities  

• Fitness Passport – discounted gym membership for you and your family  

• Treehouse rewards program – retail, accommodation, and entertainment discounts  

• Employee Assistance Program for confidential counselling and wellbeing support  

Are you ready for a career that means more?  

To apply, click the  button or submit your resume and cover letter. All applicants will receive a response.