Customer Experience & Bookings Coordinator

Customer Experience & Bookings Coordinator

Permanent Part-time | Flexible school hours available | Mudgeeraba office

Why you'll love this role 

✔ Flexible school hours available

✔ Opportunity to grow into a full-time role

✔ Every day is different

✔ Be part of a supportive, growing business

✔ Make a genuine difference to families every day

✔ Play a key role in growing the business by helping more families access exceptional childcare

About Coastal Babysitters

For almost 10 years, Coastal Babysitters has been helping families across the Gold Coast, Brisbane and Byron Bay enjoy everything from date nights to weddings, corporate events and everything in between.

With more than 1,300 five-star Google reviews, we're proud to be one of Australia's leading babysitting agencies. Every day, we help parents enjoy some well-deserved time out, knowing their children are having just as much fun as they are.

As we continue to grow and launch exciting new technology, we're looking for someone who wants to grow with us.

The type of person we're looking for:

Every booking is different.

Sometimes everything runs perfectly. Other times a babysitter becomes unavailable, a family needs care that same day, or plans change unexpectedly.

The person we're looking for sees these moments as a challenge, not a problem.

They don't stop at the first "no". They keep thinking, making calls and exploring every option until they've done everything they can to find a solution.

If your first instinct is...

"There has to be a way."

...rather than...

"It can't be done."

...you'll probably fit right in.

You're also someone who doesn't just answer enquiries, you build relationships. You enjoy getting to know each family's needs, recommending the right solution with confidence, and making the most of every opportunity to turn an enquiry into a booking. You understand that providing exceptional service and helping the business grow go hand in hand.

You'll thrive in this role if you:

• Love solving problems and can confidently juggle multiple priorities in a fast-paced environment
• Stay calm under pressure and enjoy making decisions
• Build rapport quickly and communicate confidently and professionally
• Have excellent attention to detail and enjoy learning new systems and technology
• Take ownership, back yourself, and aren't afraid to think outside the box
• Have a commercial mindset and naturally look for opportunities to better support families while growing the business
• Genuinely enjoy helping people and making a positive difference to their day

Experience we'd love to see:

We're much more interested in finding the right person than someone who's worked in childcare before.

Experience in any of the following would be highly regarded:

• Customer service, relationship management or sales, where you've built rapport, delivered exceptional service and confidently turned enquiries into happy customers.
• Scheduling, rostering, recruitment or coordination, where you've successfully managed multiple moving parts and solved problems on the go.
• Hospitality, hotels, travel, events, healthcare or property management, or any other fast-paced, customer-focused environment where no two days are the same.
• Roles where you've taken ownership, thought on your feet and genuinely enjoyed helping people while contributing to business growth.

Ready to apply?

If you're someone who loves solving problems, enjoys building relationships, has a commercial mindset, and thrives in a fast-paced environment, we'd love to hear from you.

Please include a short cover letter telling us:

• Why this role caught your attention.
• Why you'd be a great fit for Coastal Babysitters.
• A time you solved a problem that others thought couldn't be solved.
• An example of how you've turned a customer enquiry into a great outcome for both the customer and the business.