Customer Experience Representative

Our Story

At Galderma, we’re advancing dermatology for every skin story.

As the pure-play dermatology leader in more than 90 countries, we deliver science-based innovation across Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Our portfolio includes trusted brands such as Cetaphil, Benzac, Alastin, and more.

Galderma ANZ is proudly recognised as a Great Place to Work® 2025.

About the Job

We are seeking a Customer Experience Representative to join our Customer Experience team, based at our North Sydney Head Office.

In this role, you will be the first point of contact for our customers and a vital ambassador for Galderma. You will deliver swift, accurate, and accountable service, owning every interaction to ensure a seamless customer experience in a fast-paced environment.

Key Responsibilities

• Own and manage a high volume of customer inquiries via phone and email with professionalism, pace, and efficiency

• Build strong relationships with customers, sales teams, and internal stakeholders to deliver exceptional service outcomes

• Support order processing, returns, deliveries, and tracking to ensure accurate and timely fulfilment

• Maintain accurate customer records across CRM, online ordering, and internal systems

• Collaborate with internal teams to resolve issues, improve processes, and continuously enhance the customer experience

Ideally, You Will Have

• A genuine passion for customer service and creating positive customer experiences

• Proven experience in customer service or customer-facing roles, ideally within pharmaceuticals, medical devices, or a regulated environment

• Strong communication, problem-solving, and conflict resolution skills, with the ability to remain calm under pressure

• Excellent attention to detail, strong multitasking capability, and confidence managing high call volumes

• Proficiency with CRM systems, data entry, and standard Excel functions

What We Offer in Return

We are committed to providing a competitive and attractive remuneration package, complemented by a range of benefits designed to support your growth and wellbeing:

• Career development opportunities within a global organisation

• Paid parental leave

• Additional leave to celebrate your birthday

• Sydney Harbour office views with a flexible hybrid working policy

• Dermatology treatments from Galderma’s world-leading aesthetics portfolio, twice per year

• Generous discounts on our premium products

Why Join Us?

You will be working for an organisation that genuinely embraces diversity and inclusion. We believe better outcomes are achieved by reflecting the perspectives of our diverse customers and communities.

• Proudly recognised as a Great Place to Work® – 2025

• Be part of a global leader shaping the future of skin health

• Work with premium brands trusted by healthcare professionals and consumers worldwide

• Grow your career in a culture that values excellence, innovation, collaboration, and accountability

Ready to Make an Impact?

Apply now and join us in shaping the future of dermatology.

Our recruitment process:

• If your application is successful, our recruiter will reach out for an initial conversation

• You will then meet with the hiring manager, virtually or face-to-face

• The final stage is a panel discussion with the wider team

Our People Make a Difference

At Galderma, you’ll work with people who are like you — and people who are different. We value what every team member brings. Professionalism, collaboration, and a friendly, supportive ethos create an environment where people can thrive and excel.