Customer Experience Specialist

Customer Experience Speciaist 

Location: Doncaster- VIC

Job Details: Full time Onsite 

Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role
Reporting to the Retail Centre Manager and based at our Trivett Automotive Retail site in Doncaster, the Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. You will be representing Subaru as well as other brands and act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Key Responsibilities

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  Provides detailed product knowledge during demonstrations and answers customer enquiries on vehicles, aftermarket products, and finance services.

  
  


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  Builds strong rapport with customers by explaining features/benefits, asking clarifying questions, and identifying their true needs.

  
  


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  Manages all customer appointments, test drives, delivery/handover processes, and executes trade‑ins and delivery documentation.

  
  


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  Completes customer valuations in line with sourcing strategy and ensures accurate data entry in Salesforce and the Dealer Management System (DMS).

  
  


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  Prepares and processes sales contracts accurately while meeting customer satisfaction and reputation objectives, including post‑delivery follow‑up.

  
  


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  Performs additional duties as required to support business needs.

  
  

About You
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

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  Strong communication skills, highly organised, able to multitask with excellent attention to detail, and confident using MS Office and digital platforms.

  
  


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  Works autonomously to achieve KPIs, closes sales effectively, and maintains accountability while setting a positive example for the team.

  
  


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  Adapts customer service approach to suit individual customer needs, consistently delivers exceptional customer experiences, and maintains professionalism and integrity.

  
  


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  Demonstrates willingness to learn, collaborates well with others, applies sound judgment and problem‑solving skills, and shows passion for the product.

  
  

Why join Inchcape?

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  Where possible, our flexible work policy helps support you in achieving a genuine work-life balance

  
  


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  Thorough and ongoing training provided to support you in all aspects of your role.

  
  


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  Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

  
  


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  Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.

  
  


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  Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.

  
  


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  Recognition and Rewards – we recognise individual and team accomplishments.

  
  


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  Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

  
  

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.