Customer Relations Representative

FLS is seeking a proactive and customer-focused Customer Relations Representative (CRR) to support our East Coast customer base across Australia.

This role is responsible for managing daily commercial activities, coordinating customer orders, supporting sales initiatives, and ensuring exceptional customer service throughout the customer journey. Working closely with Sales, Technical Support, Logistics, Finance, and Operations teams, you will play a key role in delivering a seamless customer experience while driving operational excellence.

Key Responsibilities

• Manage the end-to-end order process, including order entry, acknowledgements, confirmations, prepayments, and delivery follow-up.

• Act as the primary day-to-day contact for customers, providing responsive support and building strong relationships.

• Coordinate Framework Purchase Agreements (FPAs), strategic stocking requests, consignment stock arrangements, warranty claims, and non-conformance reports (NCRs).

• Maintain accurate customer and pricing data within ERP systems.

• Prepare customer performance reports and identify opportunities to improve service delivery and operational efficiency.

• Collaborate with Sales, Logistics, Finance, and Technical teams to ensure customer requirements are met and business objectives are achieved.

About You

• Experience in customer service, sales support, order management, inside sales, or commercial administration.

• Strong customer relationship, communication, and stakeholder management skills.

• Highly organised with excellent attention to detail and the ability to manage multiple priorities.

• Strong problem-solving skills, particularly in coordinating orders, freight, and customer requirements.

• Experience with ERP systems such as Epicor, SAP, Oracle, or similar, along with Microsoft Office applications.

What we offer

• Competitive remuneration package on offer. 

• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. 

• Since 1882, FLSmidth has operated successfully within a global environment. 

• Development and training within a respected global OEM company. 

• Access to salary packaging options to allow you to maximize your after-tax income. 

• Employee Assistance Program for employees and immediate family. 

• Purchased annual leave options. 

• Paid Parental Leave  

• Access to a recognition and benefits platform. 

• Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.  

We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.  

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials 

Please apply by clicking "apply" on this page.  

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.  

Candidates will be contacted by email. 

No recruiters and unsolicited agency referrals, please. 

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.