Customer Service Consultant

Customer Service Consultant (200254) 

Maximum Term Contract Full Time - 36.25 hours per week - until 01/04/2027 

$79,426.33 to $85,181.53 Annually + up to 13% super  

RCC Officers' Level 3 

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team as a Customer Service Consultant

Your responsibilities will include:

• 
  
  Providing high‑quality customer service across a wide range of Council enquiries
  
  


• 
  
  Working in a busy contact centre phone environment as part of the ICCC Team
  
  


• 
  
  Participating in a structured induction program to build essential knowledge and confidence
  
  


• 
  
  Engaging in continuous improvement by sharing ideas and feedback
  
  


• 
  
  Collaborating with team members to deliver excellent outcomes for all customers
  
  

Skills and experience:

• 
  
  Excellent communication skills
  
  


• 
  
  Demonstrated experience in customer service
  
  


• 
  
  Strong interpersonal skills and a team‑focused mindset
  
  


• 
  
  A passion for delivering positive customer experiences and resolving issues
  
  

Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

• 
  
  Enjoy a flexible work environment, including a 9‑day fortnight, helping you balance work and life.
  
  


• 
  
  Every day is different - you’ll handle a wide variety of enquiries across all areas of Council, making a real impact in the community.
  
  


• 
  
  You’ll join a supportive team culture where your ideas are valued and contribute directly to continuous improvement.
  
  

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

Entitlements avaliable to eligible employees may include:

• Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.


• Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, and additional flexible leave options to support your lifestyle.


• Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.


• Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.


• Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.


• Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.


• Optional purchased leave available after probation.


• Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits here.

Who we are:

Eligibility:

• Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.


• To be eligible for employment, applicants must have the legal right to work in Australia.

Ready to join us?
 

Click Apply to submit your application via Council’s online portal (or through OURspace for current employees). Please include:

• A one-page cover letter; and


• A current resume outlining how you meet the role requirements.

Note: We do not accept email, hard copy or third-party applications. 

For more information about this position (200254), please contact Marcus Docherty on (07) 3829 8601.  Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 01/03/2026.

(Please note, due to the high volume of applications received for this position, we will be closing the ad earlier then first advertised) 

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community. 

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]

.

.