Customer Solutions Engineer

• Great benefits and remuneration

• Work with industry - leading products and technology

• Join a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We’re looking for a Customer Solution Engineer to join our Product Team. This person can be based in Sydney, Melbourne or Brisbane. his person will provide technical expertise to identify and implement the most suitable KONE product solutions to meet our customer’s needs.

What will you be doing?

• Responsible for finding and implementing the optimal technical solutions to meet the customer needs.

• Involves supply line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed.

• Provide advanced technical solutions to support Sales, CSE teams, and customer inquiries

• Maintain product specifications for corporate and local materials.

• Propose solutions for all KONE business lines.

• Ensures that the proposed product fulfils local codes, regulations, and safety requirements.

• Ensures that the planned product complies with KONE’s Engineering Policy.

• Support rollout of new product releases, including documentation, local materials and training of sales and Installation teams.

• Develop an understanding of Traffic and Energy calculations using corporate tools.

What are we looking for?

• Bachelor’s degree in engineering or related field.

• 5+ years’ experience in a similar role.

• Holistic understanding of different building types and customer segments.

• Excellent skills in understanding and translating customer needs into technical specifications.

• Ability to work with codes and standards in a regulated environment.

• Good knowledge of environmental and sustainability requirements and norms.

• Basic knowledge of competitors’ technical solutions.

There’s so much more to KONE than you may realise.

• Enjoy career progression opportunities within a global organisation.

• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.

• Grow with comprehensive learning and development programs covering wide range of professional skills.

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE.  We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/