Customer Support Specialist, Bilingual English & Japanese

Who You Are:

• An exceptional communicator with strong written and verbal skills in English and Japanese.


• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.


• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.


• Passionate about creative problem solving for customers and end users


• Self-motivated, eager to learn and thrive in a collaborative environment


• Capable of adapting quickly to changing priorities


• Experience with or able to quickly pick-up:


• Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce


• Web works, networking, and software products


• DNS, IPs and other networking concepts


• APIs


• Email marketing platforms and E-Commerce platforms


• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Requirements:

• Full authorisation to work in Australia without any restrictions


• Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)


• This role requires bilingual proficiency: English and Japanese


• You must be able to support customers in both English and Japanese