Delivery Lead, Outbound Communications

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

We’re looking for a dynamic Agile Delivery Lead to drive the delivery of key business and technology strategies while leading a high-performing, collaborative team. In this role, you will champion Agile ways of working, partnering closely with stakeholders to turn ideas into impactful, technology-enabled outcomes that deliver real value. 

You’ll play a critical role in uplifting delivery capability, coaching teams, and fostering a culture of innovation, continuous improvement, and learning. Success in this position comes from being customer-focused, results-driven, and highly collaborative, with the ability to bring people together across teams, customers, and partners. 

This is an opportunity to not only shape how work gets delivered, but also to grow your own capabilities and broaden your impact across Technology and IAG. 

What You’ll Do 

• 
  

  Lead teams to deliver continuous, high-quality outcomes with a strong focus on customer value and efficient workflow.  

  
  

• 
  

  Coach teams in Agile practices to improve maturity, resilience, and overall performance.  

  
  

• 
  

  Manage people responsibilities, including development, performance, and day-to-day leadership.  

  
  

• 
  

  Ensure transparency by providing visibility of delivery progress to key milestones and maintain delivery flight plans. 

  
  

• 
  

  Remove roadblocks using technical and functional expertise, while identifying and escalating delivery risks.  

  
  

• 
  

  Coordinate dependencies across teams and support planning with accurate estimates and resource inputs.  

  
  

• 
  

  Build high-performing teams by fostering continuous improvement, supporting decision-making, and minimizing distractions.  

  
  

• 
  

  Collaborate with product owners and stakeholders to align delivery with strategy. 

  
  

• 
  

  Collaborate with Iteration managers to plan delivery, manage demand, capacity and resourcing. 

  
  

• 
  

  Contribute to quarterly planning processes. 

  
  

• 
  

  Through adherence to engineering standards and release governance ensure platform reliability and performance. 

  
  

 
This is a permanent role and offers a flexible hybrid work model ideally based in Naarm (Melbourne), Gadigal Country (Sydney) or Tamaki Makaurau (Auckland). 

What You’ll Bring 

• 
  

  Strong involvement in Agile communities including delivery expertise via the practical application of Agile principles. 

  
  

• 
  

  Strong experience collaborating with partners and suppliers.  

  
  

• 
  

  Skilled in workforce planning, budgeting, forecasting, and managing multiple teams under tight deadlines.  

  
  

• 
  

  Excellent communication, facilitation, relationship-building, and negotiation abilities.  

  
  

• 
  

  Proven people leadership with experience building high-performing, collaborative teams and mentoring Agile practices.  

  
  

• 
  

  Deep understanding of enterprise software development lifecycle, with the ability to apply it in Agile environments.  

  
  

• 
  

  A continuous improvement mindset using data to drive and demonstrate efficiency gains. 

  
  

• 
  

  Relevant qualifications and certifications (e.g., Scrum Master/Project Manager/Scaled Agile) with at least 5 years’ hands-on experience in a Delivery and People Leadership role. 

  
  

What We Offer 

• Boosted superannuation with 13% as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Hybrid and flexible working options. 
• Up to 50% off personal insurance, including home and motor insurance. 
• Partner discounts on private health insurance, tech & appliances, and many more. 
• Industry-leading 20 weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

*employment type eligibility criteria apply 

Applications close: Monday 22 June 2026 11:59PM AEDT 

Adjustments and Support 

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

More About Us 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.