Demand Planner and Customer Service Specialist

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

 

#IWorkForAllForGood

We are looking for a Demand Planner & Customer Service Specialist to support our Australia New Zealand business. This role will lead the local demand planning process, build reliable forecasts, and ensure strong alignment between Sales, Marketing, Finance, Supply Planning and customer teams. The position also supports customer service and logistics follow-up to help secure service level, accurate order execution and customer satisfaction.

Role split: 70% Demand Planning/ 30% Customer Service & Logictics

Key responsibilities

• Lead the ANZ demand planning cycle, including forecast building, demand reviews, assumptions, risks and opportunities.


• Drive forecast accuracy, bias improvement, inventory visibility and mitigation plans for low stock, overstock or service risks.


• Collaborate closely with Sales, Marketing, Finance, Supply Planning, distributors and customers.


• Support order follow-up, customer communication, claims coordination, master data accuracy and logistics-related service issues.

What we are looking for

• 3–5 years of experience in demand planning, customer service, supply planning or a similar supply chain role.


• Strong analytical skills and knowledge of forecasting, SAP, planning tools and order-to-invoice processes.


• Ability to work cross-functionally, challenge assumptions and bring clarity in a fast-moving customer environment.


• Fluent English; experience in FMCG, retail, export or distributor-based environments is a plus.

This is a great opportunity for a supply chain professional who enjoys combining data-driven forecasting with hands-on customer service and logistics coordination to support business growth across ANZ.

If you think that this job is for you, please click now on the button "Apply". The recruitment team of your site will contact you very soon.